What are the responsibilities and job description for the Field Operations Associate (Luxury Vacation Rental Property Manager) position at Portoro?
Who we are
Portoro is a branded, tech-enabled property management company for premium vacation rental homes in top-tier leisure destinations. Portoro curates a select network of large, premium vacation homes that provide guests with more consistency in quality and service, yet more diversity in experiences. We are raising the bar for the $100 billion growing STR industry.
What we are looking for
Portoro is seeking a Field Operations Associate to assist with managing Portoro homes in Austin, TX, while ensuring a flawless physical guest experience. This role requires excellent communication, extreme diligence, and perfect attention to detail. Culturally, this individual will be obsessed with hospitality for guests, homeowners, vendors, and fellow team members. We are looking for someone who is naturally positive and self-motivated. The Field Operations Associate is responsible for visiting multiple homes daily, being on call during busy times with the ability to solve issues in person, and any other tasks related to home or guest management.
Responsibilities
- Inspect Portoro homes within the specified market to enable a perfect guest experience, while also protecting the value of the home
- Distribute restocking supplies to Portoro homes within the specified market
- Perform light maintenance as required during home visits
- Respond to ad-hoc guest or owner related issues immediately during or after business hours
- Communicate with internal stakeholders to prioritize and reprioritize your tasks
- Communicate with local vendors or service providers professionally to ensure that all tasks are scheduled and completed on time in accordance with our quality standards
- Support the Area Manager in any projects or initiatives as required
- Handle all administrative tasks on time
Qualifications
- 2 years of hospitality, property management, or customer-facing experience
- Comfort working in a startup environment with the empowerment to make decisions
- Excellent communication skills, both written and verbal
- Reliable car with space to carry supplies, a valid driver’s license, and the willingness to travel regularly within the designated area
- Strong problem-solving and conflict-resolution skills
- Legal right to work in the United States
- Weekend and holiday availability required
- Schedule needs to be flexible based on business needs
- Positive and proactive attitude, with a strong focus on relationship management
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
- Morning shift
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $40,000 - $45,000
