What are the responsibilities and job description for the Call Center Representative position at Poulin Design Center?
Poulin Design Center has been a family-owned remodeling company for over 40 years! We are looking for a Call Center Lead-Setter who fits our company culture, is innovative, has integrity, and will help us continue our reputation of above and beyond customer service and quality work.
Call Center Lead-Setter Qualifications:
- High School diploma or equivalency, required
- 1 ( ) year(s) of appointment scheduling and/ or call center experience; proficiency in Microsoft 365 Copilot, Salesforce (I-360), and various applications; knowledge of our brands, preferred.
- A passion for customer service and supporting others.
- Effective interpersonal communication, time management, and organizational skills.
- Directed decision-making, problem-solving, and adaptability to challenges.
Call Center Lead-Setter Responsibilities:
- Attend goal-setting meetings with Manager and team.
- Operate a multi-line phone system and transfer call to appropriate extension.
- Review daily call cues to verify appointment confirmations and leads.
- Coordinate all schedules of Design Associates and Solar Consultants.
- Cover the Front Desk with walk-in traffic as needed.
Application Question(s):
- Are you able to pass a motor vehicle report and drug screening for illegal substances?
- Are you authorized to work in the U.S.?
If you feel you are the right fit for this position, apply here or in-person at our Design Center: https://poulindesigncenter.com/careers/
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: Hybrid remote in Albuquerque, NM 87113
Salary : $17 - $20
