What are the responsibilities and job description for the Guest Services Agent position at POWDR?
Location: Nederland, Colorado
Eldora is the backyard winter mountain playground for Greater Denver, Boulder County, and Colorado's northern Front Range. Eldora is located just outside of the charming mountain town of Nederland, Colorado, about 20 miles west of Boulder and less than 50 miles from downtown Denver.
Eldora strives to deliver Colorado’s Front Range the most memorable outdoor adventures to locals and out-of-town visitors. Eldora Mountain Resort employs up to 700 employees at peak season and has 680 acres of lift-accessible terrain for skiing and snowboarding, including a Woodward Mountain Park experience, and a world class Nordic Center.
The Guest Service Agent is a front-line position that interacts with a potentially high volume of guests in a fast-paced environment. This position's responsibilities include greeting and assisting all guests, selling and fulfilling all mountain products including rentals, lessons, tickets, passes, programs, and food and beverage items. As a member of the Guest Services team, you will need to be proficient in the product offerings of Eldora and be a source of high-quality customer service to our guests.
Guest Service Duties:
- Actively engage with all Eldora guests
- Provide accurate product and mountain information to guests
- Assist all guests with the online purchase flow
- Maintain work area by cleaning and restocking supplies
- Handle all inquiries and grievances in a professional and competent manner
- Uphold all Eldora policies and procedures
- Arrive to work on-time and follow schedule
- Adhere to all grooming guidelines
Personal Attributes:
- Is honest and has the highest integrity.
- Is punctual and reliable
- Is able to handle and manage confidential information.
- Professional appearance. Adheres to all grooming guidelines.
- Follows established policies and procedures.
- Is supportive of Core Values
- Sets the example for others and is above reproach.
- Is comfortable to challenge policies and procedures, but once established, is supportive of those rules.
- Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.
- Can handle fast paced, potentially high-pressure environment.
- Prioritizes and re-prioritizes personal time and work, to have good balance in life.
Basic Requirements:
- Must be able to lift and carry items up to 50 lbs.
- High School degree or equivalent
- Prolonged standing
- Eye/hand coordination
- Peripheral, color, and depth vision
- Extended periods of outdoor exposure in both extreme cold and sun exposure
Other Duties as Assigned:
- This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Eldora, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
- Functions as an ambassador of Eldora Mountain, modeling and sharing the Eldora “culture” with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff.
- This position is a seasonal position and may have fluctuations in hours worked based upon overall business volumes.
Compensation: Proposed hiring rate of $19 , depending on experience.
Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.
POWDR-Eldora Mountain, LLC is an equal opportunity employer and that race/color/religion/sex/sexual orientation/gender identity/national origin/disability/protected veterans or any other applicable status protected by state or local law, are not taken into account in any employment decision. We offer competitive benefits, employee housing, and a unique work atmosphere. All of our job opportunities are located at Eldora Mountain Resort in Boulder County, Colorado. 20 miles west of Boulder, CO. We are situated in the heart of Colorado's front range playground. All candidates must fill out an application to be considered for employment. All employees must align with the Play Forever program which implements our core values through support and execution Powdr’s corporate responsibility commitment to protect the environment and support our community in Eldora’s everyday operations. This will be posted for a minimum of 3 days or until the position is filled.
Salary : $19
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