Post Shipment Support Representative

Powell is a manufacturer of switchgear and other electrical equipment. We are hiring a Post Shipment Support Representative for our Southeast Houston facility!

Position Summary

Responsible for the arrangement of support and the management of Repairs & Warranty activity including Job Completions after a job ship to achieve high levels of customer satisfaction. Effectively assist the Powell Industries, Inc coordinate with the customers in respect of warranty and repairs for completion of work & replacements

Essential Responsibilities

• Coordinate product returns with internal and external departments and customers, ensuring appropriate records /databases / systems are maintained
• Coordinate warranty and other claims with internal and external departments and customers, ensuring appropriate records /databases / systems are maintained
• Coordination of supplier recall and safety notices
• Provide and co-ordinate Product Warnings and Safety Notices.
• Provide all warranty reports to Quality for responsibility of warranty issues.
• Provide first line support and help for both internal and external customer inquiries.
• Take and manage customer calls after hours to mitigate issues that are urgent.
• Preparation and promotion of materials for sales and repairs to assist in department development.
• Key decision making for cost effective solutions
• Provision of internal & external support as required
• Maintain and develop excellent working relationships with company agents and customers with appropriate documentation.
• Effectively utilize all aspects of IT & telecommunications
• Produce & maintain archive information as required
• Prioritization, control and co-ordination of work.

Minimum Qualifications

• High School Diploma or general education diploma
• 0-3 years of experience with switchgear and/or other electrical equipment

Skills, Abilities & Other Requirements

• The ability to effectively communicate using both verbal and written communication that delivers high levels of confidence in those dealt with internal and external.
• A relevant technical background.
• The ability to meet the expectation of both internal and external customer, clients and suppliers through a sound understanding of their requirements, being responsive to their needs and exceeding their requirements.
• The ability to think through and adopt a clear, sensible approach to planning, prioritizing and organizing tasks and activities to meet deadlines and targets. Makes most efficient use of time and other resources.
• The ability to pragmatically solve problems using varied approaches and considering all relevant factors and options before making a decision/taking action.
• The ability to encourage team working within own function and the broader business.
• The ability to demonstrate energy, drive, commitment and dedication to achieving both own and company success.
Proactive in approach, resilient under pressure, ability to maintain clarity and vision, and possesses a strong results orientation.

More Information

This job description outlines the essential functions of the job and does not contain a comprehensive list of all possible responsibilities, tasks, and duties.