IT Technician

• Skills and Qualifications -
• Perform desktop hardware setup, installation and configuration of operating system, new releases and upgrades.
• Respond to end user support issues and manage them through an electronic ticketing system
• Patch and remediate operating system’s and software
• Monitor IT system alerts
• Manage servers, cloud-based and wireless networks
• Maintain and upgrade all hardware and software related to the credit union’s system
• Ensure all security and back-up redundancies are in place
• Purchase, install and maintain all technology related items
• Serve as a liaison with outside vendors including the data processing center
• Knowledge of operational characteristics of a variety of computer platforms, networks, software applications and operating systems.
• Knowledge of methods and techniques used in the installation, testing, troubleshooting and maintenance of PCs, servers, peripherals, and network-related hardware, software, and information security.
• Knowledge of principles and practices of customer service and of providing user assistance.
• Skill and ability to recommend, implement, install, maintain, and troubleshoot appropriate technology to meet client needs.
• Skill and ability to communicate clearly and concisely, both orally and in writing
• Competency and proficiency in Windows client operating systems. This includes the ability to troubleshoot problems, find the source of the problem, and implement the fix.
• Competency and proficiency in Microsoft Word, Excel, and PowerPoint.
• Able to provide after-hours support as needed.
• Well-organized and able to work well with non-technical staff.

Education/Experience/Certifications:

Associate’s Degree in Computer Information Systems or related field. Certifications and/or experience may be substituted for Associate’s Degree. (CompTIA A )

Two years’ experience in a help desk environment, both via telephone and in person.

Valid driver’s license and transportation.

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person

Salary : $17 - $25