Warranty and Sales Return Tech

Immediately Hiring!

Warranty and Sales Return Tech- Huntsville, Alabama

Pay range from $29.00 to $33.00

Shift: Days

As a Warranty and Sales Return Tech you will be a crucial part of our operations, ensuring that a quality product is available to our customers when they need them. Your work will directly affect people's lives!

Primary Responsibilities

• Responsible for coordination of warranty and sales return parts:
• Inputting and manipulating new claims, rebuilds and exchanges
• Print part I.D. labels
• Apply masking to al repair units
• Determine the origin of broken liters using an eye loop
• Test the electrical system using the Final Quality Inspection Aid
• Determine if part is repairable and do the customer Disposition
• Generating paperwork including follower cards and PK lists for parts going to the floor. Scrapping parts and part removal
• Working with product support to recognize and eliminate negative trends
• Generating and getting approval for parts to vendors
• Generating REQ’s for P.O’s
• Manipulating routings for work orders
• Manipulating BOM’s for work orders
• Will be a super-user in the ERP system and navigate a computerized data entry system or other relevant applications
• Handles some customer service inquiries and problems via the telephone and email Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
• Uses computerized system for tracking, information gathering, and/or troubleshooting
• Knowledgeable of the organization, products, and/or services
• Maintain an understanding of parts that have been returned and their status.
• Must keep appropriate stakeholders abreast of problems/solutions and achievement of KPIs.
• Responsible for managing sometimes complex Projects that will develop new business processes or to correct/update old processes.
• Work with the appropriate stakeholders to conceive and develop solutions to complex administrative problems using professionally accepted techniques, practices, and/or procedures.
  
  

Qualifications

• Supervisory experience, Change Management experience, and experience building and growing teams to meet goals and expectations
• Willing to work overtime as needed.
• Some heavy lifting may be required when moving parts out to the Production floor
  
  

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

About Us

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every Single Day At PPG

We partner with customers to create mutual value.

We are “One PPG” to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.