Concierge

This position will oversee day-to-day housekeeping operations, work closely with maintenance, and other departments to maintain high standards of service, comfort, and cleanliness. Additionally, they offer personalized recommendations, arrange club activities or local experiences, and ensure seamless communication between guests and club staff. Excellent customer service, attention to detail and a proactive approach are essential to delivering the best possible member experience.

• Guest Services Coordination
  • Greet and assist members and guests with check-in/check-out processes.
  • Handle guest inquiries, reservations, and special requests. Working with other departments to communicate dining, event, and transportation needs.
  • Serve as the primary point of contact for lodging-related questions and concerns.
• Lodging & Accommodations Management
  • Oversee guest accommodations, ensuring rooms and lodges are ready and up to standards.
  • Oversee day-to-day housekeeping operations to ensure all guest rooms, common areas, and facilities are clean, well-maintained, and meet quality standards. Working with the housekeeping manager on inspections of rooms and public areas, managing inventory of supplies and linens, and addressing guests complaints related to cleanliness.
  • Coordinating with the Concierge team and housekeeping manager to recruit, train, and manage members of the housekeeping team a well as any additional lodging staff.
  • Ensure that all accommodations are clean, well-stocked, and personalized according to member preferences.
  • Coordinate with maintenance teams to address needs promptly.
• Personalized Experiences
  • Develop and maintain detailed guest profiles, noting preferences, special requests, and past experiences.
  • Arrange personalized experiences, such as custom lodge stock.
  • Recommend and book local attractions, tee times, and dining reservations.
• Communication and Problem Solving
  • Serve as a liaison between members/guests and various club departments.
  • Address and resolve member and guest complaints or issues quickly and professionally.
  • Monitor guest satisfaction and proactively address any potential issues.
• Administrative Tasks
  • Manage guest accounts, process payments, and handle billing inquiries.
  • Maintain an accurate record of reservations, guest profiles, and special requests.
  • Prepare daily reports on guest activities, occupancy rates, and service issues.
  • Working with the Concierge team to ensure monthly revenue and goals are met and on budget (monthly/annually).
• Team Collaboration
  • Work closely with the housekeeping manager, other lodging staff, club management, and other departments to ensure seamless operations.
  • Work closely with all golf shop staff to ensure seamless service, from arrival to departure, for all guests.
  • Participate in team meetings, leadership meetings (as needed).
• Emergency & Safety Protocols 
  • Stay informed of emergency procedures and safety protocols to ensure guest safety.
  • Handle emergencies or unexpected incidents with professionalism and urgency.