Front Desk Clerk

Handles all transactions at the front desk in an efficient and friendly manner while ensuring guest satisfaction.ESSENTIAL DUTIES AND Responsibilities :

• Handles all guests interactions in a courteous and friendly manner
• Completes guest check-in and check-out procedures to include room assignments and reassignments as needed
• Secures payment for accommodations and gives proper change when required
• Handles special requests in a manner that ensures guest satisfaction
• Makes reservations and handles cancellations
• Answers incoming guest phone calls and transfer appropriately
• Maintains a clean and orderly working environment including both the front desk area and hotel lobby
• Functions as Telecommunications Service Agent, Gift Shop Attendant or RV Park Attendant when assigned
• Perform training duties as assigned
• Adheres to professional appearance standards as outlined in the Prairie Band Casino & Resort Team Member Handbook
• Must meet attendance guidelines as outlined in the Prairie Band Casino & Resort Team Member Handbook
• Adheres to regulatory, departmental and company policies in an ethical manner and encourages other to do the same
• Other duties as assignedKNOWLEDGE, SKILLS, AND EXPERIENCE : Required
• Must be 18 years of age
• High School diploma or GED
• Excellent written and verbal communication skills
• Ability to work well with team members, as an individual and with supervisory staff
• A record of satisfactory performance and reliability in all prior and current employmentPreferred
• Experience in hospitality industry
• Prior cash handling experience
• One year of experience in a customer service related fieldPHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS :
• Physically mobile with reasonable accommodations
• Able to bend, reach, kneel, twist and grip items while working at assigned area
• Respond to visual and aural cues
• Must be able to read, write, speak, and understand English
• Able to maintain a flexible schedule to include various shifts, weekends, and holidays
• Operate in mentally and physically stressful situations
• Able to stand and walk for 7-8 hours with breaks
• Must be able to meet the two three or light work requirements based on the Department of Labor Dictionary of Titles : Exerting up to 20 pounds of force occasionally, and / or up to 10 pounds of force frequentlyIndian Preference ExercisedPrairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort's hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to : reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.