What are the responsibilities and job description for the Front Desk Clerk position at Quality Inn and Suites?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role involves managing front desk operations, handling guest inquiries, and supporting hotel management in delivering a seamless experience for all visitors.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring accuracy in guest accounts.
- Handle phone systems to respond to inquiries, reservations, and requests from guests.
- Provide information about hotel amenities, services, and local attractions to enhance guest experience.
- Assist with night audit procedures as needed, ensuring all financial transactions are accurately recorded.
- Maintain cleanliness and organization of the front desk area.
- Address guest complaints or concerns promptly and professionally.
- Collaborate with other hotel departments to ensure guest satisfaction.
- Uphold high standards of hospitality management and customer service at all times.
Requirements
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Proficiency in hotel management software is a plus.
- or multilingual abilities are highly desirable to cater to diverse guests.
- Strong phone etiquette and communication skills are essential for effective interaction with guests.
- Ability to work flexible hours, including weekends and holidays as required by hotel operations.
- Excellent problem-solving skills and attention to detail to ensure guest satisfaction.
- A passion for hospitality and a commitment to providing outstanding service.
Join our team as a Front Desk Agent where your contributions will be valued, and you will play a key role in creating memorable experiences for our guests.
Job Types: Full-time, Part-time
Pay: $12.01 - $12.50 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- On call
- Overnight shift
- Rotating weekends
- Weekends as needed
- Weekends only
Ability to Commute:
- Manhattan, KS 66502 (Required)
Ability to Relocate:
- Manhattan, KS 66502: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $13
