What are the responsibilities and job description for the Services Manager position at Pratt Industries?
The Services Manager is a role for the strategic purpose of full-time focus on developing, tracking, compiling, analyzing and communicating measurements of business activity that describe customer service and experience. This role will provide the company with a better understanding of the customer as well as opportunities to improve overall customer service and support. This position will be responsible for providing data-driven insights focused on our customers in the form of analytics, reports and presentations generating compelling and actionable insights for all stakeholders. The ideal candidate will exhibit a passion for the customer, a positive motivational style that inspires all employees to become customer focused and a strong background in reporting analytics.
The Services Manager is also responsible for the duties listed below and managing the Customer Support Analysts’ supporting our customers’ needs. This is a working managerial position in which accounts will be assigned to the Services Manager in addition to support staff is volume determines additional resources.
DUTIES AND RESPONSIBILITIES
- Must be able to lead and communicate at a high level to Customer Support Staff, Production employees, Management and Customers.
- Responsible for learning how to read production schedules specific to OM partners and inventory reports to determine availability of inventory needed, quantity, and priority.
- Responsible for accuracy of on-hand inventory.
- Maintain excellent working conditions, a safe work environment, and high morale within the plant.
- Review and ensure that all plant goals regarding in-bounds, out-bounds, on-time deliveries, backlog, and other product quality and performance issues are being met.
- Manage the Supplier Corrective Action Reports (SCARs) within the plant and obtain root causes, corrective actions, credit for non-confirming inventory and dispositions.
- Monitor inventory and warehouse items. Provide input to management as to availability of stock, slow moving, and fast moving items.
- Keep DC Operations Manager and Production Manager informed regarding problems or situations that may affect the overall production operation of the plant.
- Must be able to communicate clearly and effectively.
- Comply with company policies and procedures.
- Experienced in Microsoft Office is required.
- Any additional duties as assigned by management.
Position requires Data input to perform the following tasks:
- Transfer built orders into Supply Connect program
- Print productions orders
- Maintain spreadsheets
- Print production labels and needed forms
- Review and understand backlog
- Maintain and Builds shipping load folder which contains: pick slips, labels, draft manifest, PO sheet
- Input data into customer sites such as TMS, TMC
- Coordinates appointments for shipment pick up
- Assists with activities involving customer requirements
- Maintain customer files.
- Scan and email all BOL to Retail’s Central Receiving Manager
EDUCATION and/or EXPERIENCE:
- High school diploma or GED
- Candidates are PREFERRED who offer the following:
- Experience working in a manufacturing environment
- Computer data-entry experience
- Experience in Supply Chain
- Experience in the corrugated box industry
