Customer Service Coordinator (Onsite)

Date Posted:

2025-03-28

Country:

United States of America

Location:

PW103: Columbus GA 8801 Macon Road, PO Box 9903, Columbus, GA, 31908 USA

Position Role Type:

Onsite

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

We are focused on providing a best-in-class customer experience and delivering the best engines safely, on-time, and with flawless quality. Our customers are at the core of our business and the Customer Service organization plays a meaningful role, both internally and externally. We provide support for both commercial and military customers by developing key relationships and ensuring the organization upholds that excellent customer experience.

This is a rare opportunity for you to join our extraordinary customer service team at our large state of the art Maintenance, Repair and Overhaul (MRO) facility in Columbus, GA.

What You Will Do:

• Provide in-house day-to-day customer operational support
• Handle the flow of communication between the Customers and Columbus Engine Center
• Plan and assist customer on-site visits to meet company policies and regulations
• Execute Gate 0 (pre-induction) planning and deliverables
• Collaborate on a regular basis with key departments: Operations, Engineering, Quality, Finance, Supply Chain
• Meet time-sensitive deadlines and solve daily challenges with minimal oversight
• Collaborate with site personnel to ensure compliance to all corporate policies
  
  

Qualifications You Must Have:

• High School Diploma/GED and 10 years of experience to include customer service within a manufacturing/production environment, cross functional teaming experience and Excel skills or an Associates Degree and 8 years of experience to include customer service within a manufacturing/production environment, cross functional teaming experience and Excel skills
• U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62
  
  

Qualifications We Prefer:

• Experience delivering written communication to all levels of leadership
• Six Sigma or Lean manufacturing experience
• MRO experience
• Customer service experience
• Ability to meet commitments and resolve conflicting priorities
• Experience working closely with cross-functional teams
  
  

Learn More and Apply:

What is my role type? In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

The salary range for this role is 56,000 USD - 112,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms