Project Manager

Job Title :   Project Manager

Reports to :   Director of Business Development

Department :   Business Development

Responsibilities :

• Monitor and maintain project trackers for accuracy, ensuring that customer commitments are met on schedule, while proactively communicating any changes.
• Build and nurture strong customer relationships to ensure timely product launches and high levels of customer satisfaction.
• Manage assigned projects / accounts, including the development and execution of detailed project timelines.
• Provide pricing for ancillary services to customers, ensuring clear and transparent communication.
• Create and issue Product Development Requests (PDRs) that specify COG targets, benchmarks, no-no lists, and other important product details.
• Deliver on-time samples, pricing information, supporting documents, and lead times for all new projects.
• Share finalized approved pricing with the BOM / PO Coordinator.
• Initiate pricing requests, review quotes, and communicate pricing information to customers.
• Regularly update the project tracker file to reflect current project status and milestones.
• Schedule and co-lead Gate-Review meetings for new products in collaboration with the Manager of Project Management.
• Transfer project details to the operations team for line trials, and provide customer-related support during trials as needed.
• Manage regulatory requests for customer product launches, ensuring compliance with all relevant regulations.
• Oversee formula-related updates (e.g., reformulations, raw material discontinuations) and handle other tasks as assigned by the manager.
• Coordinate and schedule weekly / bi-weekly client calls, maintain accurate calendars, and ensure meeting notes are saved to the shared drive.
• Monitor monthly sales targets for assigned accounts, reporting any shortfalls or discrepancies.
• Inform the Business Development team of any new presentation or client opportunities.
• Ensure a seamless project handoff to the Customer Services Department, maintaining ongoing support to ensure a successful product launch.
• Assist in resolving customer complaints by investigating issues, notifying management, and recommending solutions.
• Coordinate internal communications to align with company goals and objectives.
• Represent the company at meetings and trade shows as required, promoting the organization and its offerings.

Requirements :