IT Support Specialist

IT Support Specialist

Precision Analytical is the creator of the DUTCH Test, an innovative hormone test that creates better tools for healthcare professionals to explore hormone issues with their patients. PA exists to make it easier for patients and their healthcare providers to find answers to complex clinical questions. We are fully committed to our mission of providing the best diagnostic tools in functional medicine.

This position is located in McMinnville, Oregon, in the beautiful Willamette Valley. We are seeking candidates who can work effectively from our McMinnville office.

We care about your time and interest to know next steps in our recruitment process. To show this, all applicants will receive a personalized response within 3 business days.

Job Summary:

The IT Support Specialist provides functional and technical support for the use of Precision Analytical’s information systems.

Major Duties & Responsibilities:

• Provide an onsite point of contact for all staff IT-related requests, including on-site infrastructure, cloud services, and software applications
• Provide standard tier 1 & 2 support to staff by identifying issues; researching answers; guiding and directing staff to corrective steps
• Coordinate and escalate support calls to responsible parties as appropriate (e.g. to IT managed service provider, business analyst, external software support, copy/print vendors, etc.)
• Procure, deploy and maintain workstation hardware and software
• Track service requests and tickets, ensuring follow-up and issue resolution
• Work closely with onboarding staff to ensure newly hired staff are adequately prepared with the right technology for their roles
• Coordinate and administer systems access, according to policy and working closely with management
• Act as “boots on the ground” to troubleshoot and apply revisions/updates to local hardware and software. Work with vendors to assist in these activities
• Be the primary caretaker of all conference room technology
• Improve support knowledge base by writing and maintaining documentation.
• Improve system performance by identifying problems; recommending changes
• Follow up with staff to ensure issues have been resolved
• Complete training as needed to stay current on IT practices and understands his/her contribution to the achievement of the organization’s mission and objectives
• Use PA’s Core Values in daily activities and interactions with others
• Collaboratively perform other duties as needed to support company goals

Qualifications & Desired Skills:

• College degree preferred. Associate degree or higher. Relevant experience may substitute for the degree requirement on a year for year basis
• Experience in a customer service or user-facing role, displaying strong interpersonal and listening skills
• Good written and verbal communication skills
• Proficient in PC/Laptop hardware, operating systems, and support
• Experience with office software applications such as Microsoft 365, SharePoint, remote access, and other tools
• Basic IT networking (wired and wireless LAN) knowledge
• Adept at establishing trust, empathy and positive working relationships with coworkers and vendor partners
• Dependable and punctual; ability to work flexible hours to meet business needs
• Positive attitude; a champion for our people, values, culture, company, and brand

Work Environment:

This position is in an office environment with frequent use of a computer and related hardware. A person must be able to stand and/or sit; see, hear and talk; use hands to type, handle or feel tools or controls; use hands and arms to reach. Occasionally lifting/moving up to 30lbs is also required.

In addition, this position may require a person to travel via car, airplane, and other modes of transportation to various sites including Precision Analytical locations, stores or vendor locations, training or meeting venues, etc.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• McMinnville, OR 97128 (Preferred)

Work Location: In person