What are the responsibilities and job description for the Call Center Representative position at Precita Food Mart?
Job Summary
We are seeking a motivated and dynamic Call Center Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. You will handle inbound and outbound calls, assist with client inquiries, and ensure a positive experience for all customers. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to analyze customer needs effectively.
Responsibilities
- Manage high volumes of inbound and outbound calls in a timely manner.
- Provide accurate information regarding products and services to clients.
- Analyze customer inquiries to determine the best solutions and provide appropriate responses.
- Maintain professionalism and proper phone etiquette during all interactions.
- Document all client interactions accurately in the computer system.
- Assist with cash handling processes as needed.
- Collaborate with team members to enhance client services and improve overall performance.
- Support sales initiatives by identifying opportunities during calls to promote products or services.
- Ensure compliance with company policies and procedures while handling sensitive information.
Experience
- Previous experience in a call center environment is preferred but not required.
- Bilingual skills are highly desirable to assist a diverse clientele effectively.
- Strong computer skills with proficiency in office software and customer relationship management (CRM) systems.
- Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Experience in client services or sales is an advantage but not mandatory.
Join us as we strive to provide outstanding service to our customers while fostering a supportive work environment for our team members!
Job Types: Full-time, Part-time
Pay: $23.64 - $28.13 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: On the road
Salary : $24 - $28