Front Desk Rep/Scheduler

Description

Job Summary

Schedule and coordinate the flow of work between the physicians and patients through appointment maintenance.

Essential Duties & Responsibilities

Scheduling and Demographics

• Correctly schedule patient appointments in the practice management system using current scheduling requirements placed by the physicians.
• Carefully screen all patients for complete patient information and correctly enter into the practice management system including correct spelling of name, date of birth, address, telephone numbers, insurance information, body part, referring physician, x-ray location, and identify correct patient type.

Schedule Revision

• Revise schedules according to work specifications, establish priorities, and availability or capability of physicians and staff.

Scheduling Module

• Maintain computer appointment scheduling module.

Telephone Calls and Coverage

• Answer telephone calls and questions politely and direct calls as necessary.

Other Duties

• Performs other duties as directed/requested to ensure efficient operations of Premier Bone & Joint Centers.

Computer and Calculator Use

• Computer knowledge and experience with computer data entry, knowledge of practice management program, ability to operate 10 key calculator.

Medical Terminology Knowledge

• Knowledge of medical terminology and basic human anatomy.

Interpersonal Skills

Working Relationships

• Ability to establish and maintain effective working relationships with physicians, co-workers, and the public that harbor a friendly, yet professional interaction. Demonstrate willingness to readily interact with other staff members and department.

Mentor

• Acts as mentor for new employees.

Personal Growth

• Accepts responsibility for own professional growth and personal conduct by seeking knowledge in work specific areas, taking advantage of opportunities at work to observe and volunteer.

Flexibility & Stressful Situations

• Ability to be flexible, organized, and function under stressful situations. Responds with flexibility to changing work load and/or patient assignments.

Adherence to Facility/Departmental Policy

Confidentiality/Right to Privacy

• Observe confidentiality of information in regards to patients, physicians, and fellow employees; ability to maintain confidentiality under HIPAA standards.

Attendance/Punctuality

• Maintain a good attendance record and arrive to work punctually.

Overtime

• Able to substantiate overtime, minimizes overtime and adjusts hours as needed.

Dress Code/Identification

• Follow dress code of the department, appear professional when present in the clinic, wear identification while on duty, and communicate name and role to patient appropriately.

Cell Phone Use

• Cell phone may be used for business purposes only. Utilize cell phone for personal, use only during breaks or meal periods and out of the public eye.

Staff Meetings/In-services

• Participates in Premier Bone & Joint Centers and departmental in-services and staff meetings.

Safety & Infection Control Policies

• Adhere to safety and infection control policies.

Care of Environment, Equipment, & Supplies

Clean, Neat, Safe Environment

• Maintain a clean, neat, and safe environment for patients and staff, including personal work areas.

Office Equipment Skills/Malfunctioning Equipment

• Utilizing correct/safe technique when using equipment and notify manager of malfunctioning equipment.

Requirements

Education

High School Diploma or Equivalent - Required

Experience

1 Year - Appointment Scheduling or Customer Service role, in a healthcare facility - Preferred

Physical Requirements

Seeing - Must be able to write, type, use a computer, and read patient information - Constant

Hearing - Must be able to hear well enough to communicate with patients/families, physicians, medical staff, co-workers, and the public

Speaking - Must be able to verbally communicate with patients/families, physicians, medical staff, administrative staff, co-workers, and the public

Grasping - Must be able to write, type, grasp a telephone, and perform other fine motor duties - Constant

Standing - Occasionally

Sitting - Constant

Weight Demands

Lifting - Must be able to lift at least (10) pounds - Occasionally

Working Conditions

Environmental Hazards

• The fast paced environment may lead to increased levels of personal stress and demand high mental acuity.

Physical Hazards

• Physical harm is possible when performing physical requirements, as listed above.
• Exposure to communicable disease, bodily fluids, and/or toxic substances is possible and can be physically harmful.

Unique Work Schedule/Travel

• May be required to work after hours, on weekends, or holidays.
• May be required to provide services outside the clinical setting (i.e. at University or High School athletic events), or travel to offices throughout the state.

Employee Statement of Understanding

I have read and understand the job description for my position. I am able to perform all of the essential functions of this position.

I agree to comply with the corporate compliance policy and all laws, rules, regulations and standards of conduct related to my position. As an employee, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor.

As an employee, I will strive to uphold the mission and vision of the organization. All employees are required to adhere to the values in all their interactions with patients, customers, and fellow employees.

Note: This description is intended to describe the general job duties and employment requirements for adequate job performance, and should not be interpreted as an exhaustive report. Additional duties and responsibilities may be assigned at the discretion of the employees’ supervisor.