Oral Surgery Office Manager

Overview

Join our dynamic, fast-paced, and growing oral surgery practice in GROTON, MA, where patient care and a team-oriented culture are our top priorities. We are seeking an experienced, highly organized, motivated, and detail-oriented office Manager to lead the day-to-day operations of our office. The ideal candidate will have a strong background in medical office management and possess excellent leadership skills. This role is crucial in ensuring that our office runs smoothly, efficiently, and in compliance with all relevant regulations. The office manager will be responsible for managing staff, coordinating administrative tasks, and maintaining a positive work environment.

As the office manager, you will oversee all administrative and operational functions of the office. Your responsibilities will include managing staff, ensuring regulatory compliance, coordinating financial operations, and fostering relationships with patients and referring providers. This role requires exceptional organizational skills, proactive problem-solving, and a commitment to delivering outstanding patient experiences.

This is an exciting opportunity for a professional with a strong background in office management, team leadership, and patient relations to make a meaningful impact on our practice and community.

Responsibilities

Office Management

• Oversee daily operations to ensure a smooth and efficient workflow.
• Manage office technology systems and coordinate with vendors for upgrades or troubleshooting.
• Develop and implement office-wide policies and procedures to enhance efficiency.

Financial Management

• Manage patient accounts, including payment plans, billing, and collections.
• Conduct monthly financial reviews with oral surgeons to evaluate performance and set goals.
• Ensure daily input and reconciliation of Explanation of Benefits (EOBs) and Electronic Funds Transfers (EFTs).

Patient Relations

• Handle escalated patient concerns and complaints professionally and efficiently.
• Review treatment plans with patients and assist with financial discussions, offering creative solutions such as payment plans or financing options.
• Monitor patient satisfaction through feedback and implement strategies for improvement.

Staff Management

• Recruit, hire, and train front office staff, ensuring high performance and team morale.
• Schedule and oversee staff duties, providing regular performance evaluations and feedback.
• Ensure effective communication and coordination with referring dentists and oversee the preparation and delivery of treatment letters.
• Manage scheduling and workflow within the office to enhance productivity.

Compliance and Records Management

• Ensure compliance with OSHA, HIPAA, and other state/federal regulations.
• Schedule staff training sessions on compliance and risk management.
• Maintain accurate and up-to-date office and employee records.

Marketing and Outreach

• Manage social media presence and respond to patient inquiries on online platforms.
• Collaborate with marketing professionals to develop strategies to attract new patients and build relationships with referring providers.

Qualifications

• Proven experience in office management in a dental setting.
• Strong leadership and decision-making skills.
• Excellent communication and interpersonal abilities.
• Proficiency in practice management software and financial reporting tools.
• Knowledge of insurance billing, EOBs, and EFT reconciliation is a plus.

How to Apply

If you are a proactive, organized, and compassionate leader who thrives in a dynamic healthcare environment, we would love to hear from you! Please submit your resume and a brief cover letter detailing your qualifications and interest in the role. We look forward to hearing from you!

Job Type: Full-time

Pay: $32.00 - $35.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Dental office: 1 year (Required)
• Computer skills: 1 year (Required)
• Management: 1 year (Required)

Language:

• English (Required)

Ability to Relocate:

• Nashua, NH 03060: Relocate before starting work (Required)

Work Location: In person

Salary : $32 - $35