Director of Operations

A premium fashion brand founded by a celebrity athlete is on the rise and expanding quickly within the industry. As the brand continues to scale across E-commerce and wholesale channels, it’s seeking a Director of Operations to lead logistics, inventory, and fulfillment—particularly through an upcoming transition to a third-party logistics (3PL) provider.

Key Responsibilities:

Logistics & Fulfillment:

• Lead the transition from in-house fulfillment to a third-party logistics (3PL) provider, ensuring a smooth migration with minimal disruption.
• Manage and optimize order fulfillment, shipping, and returns across wholesale and e-commerce channels.
• Oversee relationships with logistics partners, carriers, and warehouses, ensuring cost-efficient and timely deliveries.
• Implement best practices for inventory accuracy, order processing speed, and customer satisfaction.

Wholesale & E-Commerce Operations:

• Oversee inventory planning and distribution to support wholesale partners and direct-to-consumer (DTC) sales.
• Work closely with sales and marketing teams to align inventory availability with demand.
• Optimize B2B and DTC logistics, ensuring smooth operations for retailers and online customers.
• Identify opportunities to enhance the customer experience through better logistics and delivery solutions.

Supply Chain & Inventory Management:

• Ensure accurate inventory levels across all warehouses and distribution points.
• Work with finance and leadership to optimize costs, margins, and operational efficiency.

Process Improvement & Technology Integration:

• Identify and implement automation tools, software, and operational efficiencies to improve

workflows and reporting.

• Collaborate with IT and logistics teams to enhance systems integration between e-commerce, ERP, and 3PL platforms.
• Establish key performance indicators (KPIs) for fulfillment accuracy, shipping speed, and cost efficiency.

Leadership & Strategy:

• Lead and develop the operations team, fostering collaboration and problem-solving.
• Act as the key liaison between sales, marketing, finance, and logistics partners.
• Develop scalable operational strategies to support growth and international expansion.
• Stay up to date on industry trends and emerging logistics technologies.

Requirements & Qualifications:

• 10 years of experience in operations, logistics, or supply chain management, preferably in the fashion or apparel industry.
• Proven experience managing wholesale and e-commerce distribution.
• Strong knowledge of 3PL implementation, order fulfillment, and logistics management.
• Experience with ERP, inventory management systems, and logistics software.
• Ability to manage relationships with warehouses, carriers, and wholesale partners.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Excellent leadership, communication, and project management abilities.