Owner Relations Assistant Manager

KNOW YOUR DEPARTMENT SOP'S

UNDERSTAND AND KNOW THE MISSION, VISION, AND VALUES OF THE COMPANY

UNDERSTAND, KNOW, AND PRACTICE THE NON- NEGOTIABLE SET BY THE COMPANY

UNDERSTAND, KNOW, AND PRACTICE THE CULTURE OF YOUR DEPARTMENT/RESORT

SUMMARY OF THE MAIN FUNCTION/PURPOSE OF THE POSITION:

• Coordinate all activities related to Premier Owners and the rental program. Provide services to Owners

before, during, and after their visits. Develop and implement strategies to maximize Owner satisfaction and

retention. Handling of Owner requests. Cater to individual owner requests and preferences.

• Maintain controls to ensure proper coordination with all departments to achieve maximum satisfaction

of Owners and Guests. Assist the Owner Relations Manager with owner acquisitions and Realtor

requests as needed

• Ensure completion of annual unit inspections and communicate upgrade options to owners as needed.

Complete additional projects and processes as needed. Coordinate the scheduling of vendors and furniture

deliveries. Ensure unit photos are updated as needed. The Owner Relations Assistant Manager is required to

have strong communication skills, demonstrate leadership abilities, and provide owners and guests with

superior service while having complete knowledge of all departments.

KEY PRINCIPAL DUTIES/RESPONSIBILITIES:

• 
  Ensure Premier Culture is implemented at all times. Abide by all Non Negotiable and Management

Accountabilities per Premier Employee Handbook

• Supervise the Rental Property assistant/intern
• Point of contact for owners and maintain the business relationship with the owner base
• Must manage communication in a very detailed manner and have urgency in responding
• Must have the ability to create and foster relationships with a variety of personalities

- Assist with Owner retention- contact, assist, and compromise

• Oversee owner arrivals, ensure inspection reports are reviewed, and monitor damages. Report any

issues to various departments, hold guests accountable if applicable, and communicate information to

owner as needed

• Create various types of reservations for owners (including owner, owner guest, and owner referral

bookings) and follow-up confirmation

• Communicate with long-term tenants and annual unit owners. Build annual reservations

In the booking system

• Ensure unit photos are updated as needed
• Perform unit ratings, assist with upgrades
• Schedule vendors and maintain work orders, purchase orders, and billing
• Delegate owner requests as needed among various

departments

• Schedule tasks with Housekeeping, Maintenance, and outside vendors, and ensure

completion and satisfaction

• Follow up with Housekeeping and Maintenance departments to ensure Premier

standards are met

• Organize, plan, and execute owner requests
• Adapt and think critically to solve problems
• Availability to Owners, managers,r and other departments via provided work cell

phone as needed

• Additional Responsibilities as needed

Accountability:

Must have the ability to multitask and prioritize.

The right candidate possesses knowledge of quantity and quality. Know how to demonstrate

accuracy and thoroughness.

Reporting of effectiveness and success in areas of responsibility will be required.

The role will require the ability to assist with discussing rental contracts and will require an understanding of

operations and overall business knowledge to be successful.

Attention to detail, Urgency, Responsiveness, Organized, Extroverted, and Personable

EDUCATIONAL REQUIREMENTS:

High School graduation is required. * A College or University degree or diploma in hospitality or

hotel management is desired. Must be a team player and enjoy working as part of a group. * Must present a

contemporary professional image in compliance with appearance guidelines, as set in the Team Member

Handbook policies and procedures.

Specialized equipment:

Software operating software

Physical Demands:

This position will require varied working hours that include weekends and holidays. Hours may include

early mornings and some long days. * Able to work independently. * Must be able to respond calmly

and make rational decisions when handling owner, guest, and employee conflicts. * Able to speak

distinctly and persuasively to others. * Able to write emails, memos, letters, reports, and operating

procedures. * Able to understand, interpret, and analyze written and financial reports. * Able to

understand and analyze abstract concepts. * Must be able to maneuver to all areas of the resort. *

Must be able to perform the physical job duties of line employees as needed. * Must be able to work at a

fast pace and in stressful situations. * Must be able to read, write, speak, and

understand English.

Work Environment:

Fast Paced