Spa Manager/Front Desk Receptionist

Practice Manager Job Description

Financial

• Use sales reports for measuring productivity and monitoring progress.

• Control ongoing service and product margin analysis to ensure profitability. Implement opportunities for managing operational costs and boosting the bottom line. (ie increasing HF price)

• Develop procedures for accurate inventory control and monitoring. Create campaigns for sell thru of overstock.

• Implement full Spa product purchasing standards and ensure compliance.

• Administer staff and client scheduling for maximum revenue generation and profitability.

Marketing

• Develop Spa’s Marketing Strategy and ensure a consistent image is being portrayed.

• Be proactive in developing publicity opportunities and effectively dealing with media.

• Develop and maintain gracious and efficient front desk procedures.

• Maintain and update all necessary internal and external signage.

• Create ongoing in-house promotions and activities to stimulate sales, staff and customers.

• Guide business decisions by staying on top of Spa industry trends.

• Maintain a strong menu of services with both exceptional artistic and aesthetic value.

• Consistently develop and grow retail sales through training, tools and monitoring.

• Ensure the Spa is always staged for maximum buyer impact.
• Help develop monthly/ quarterly specials based on inventory and the time of year.

Customer Service

• Anticipate, identify and ensure customer needs are being met in the best possible way.

• Monitor customer satisfaction with surveys, focus groups and comment cards.

• Develop and deliver credible, exceptional, value-plus service to the customer.

• Guide staff to become caring problem solvers, cooperative, accommodating and fair.

• Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.

• Uphold courteous front desk procedures in the booking and handling of customers.

• Maintain fresh, effective programs to consistently retain and grow customer base.

• Develop and maintain customer complaint guideline (ie complementary shot or sample)

Staffing & Human Resources

• Develop and monitor Job Descriptions and Staff Goals Planning

• Perform Staff Evaluation Reports with proposed action plans.

• Effectively administer and monitor Staff Scheduling procedures.

• Demonstrate an exceptional level of professionalism for the staff to emulate.

• Create a motivating environment of sincerity, warmth and fun for staff and guests.

• Implement Negative Staff Behaviour corrections and guidelines with follow-through.

Operations

• Maintain an up to date version of the Spa Procedure Manual and ensure compliance.

• Develop and maintain Spa literature, documentation and process handling requirements.

• Attend Management meetings and convey all relevant information throughout the Spa.

• Ensure equipment is maintained in good working order.

• Maintain professional relationships with suppliers and providers.

• Ensure stock and cash items are kept safely under lock and key.

• Implement a clearly established opening and closing procedure.
• Check web presence weekly to ensure everything is accurate and up to date

∙Maintains a working knowledge of industry trends and products.

∙Assist with regular staff meetings and use google chat, postings and direct communication to keep staff up to date on all aspects of the spa's operation.

∙Develop perks and incentives for customers and staff

∙Ensure all complaints are dealt with promptly and efficiently and in confidence, initiating corrective actions if required. Inform Katy or Lauren of the complaint and how it was handled

∙Ensure all emails, website and Instagram enquiries are responded to within 4 hours of receipt, or less during business hours.

∙Ensure the Spa is always staged for maximum buyer impact.

∙Monitor appointments and bookings and highlight any problems

∙Maintain and update all necessary internal and external signage and promotional literature.

∙Create ongoing in-house promotions and activities to stimulate sales, staff and customers

• ∙Maintain fresh, effective methods to consistently retain and grow customer base
• Create ways to increase the amount of clients on our membership program

∙The Spa Manager should demonstrate an exceptional level of professionalism for the staff to emulate and create a motivating environment of sincerity, warmth and fun for staff and guests.

∙Interview and assist with selecting members of your team.

∙Ensure all providers are fully trained and competent to undertake the treatments offered.

∙Guide staff to become caring problem solvers, cooperative, accommodating and fair.

∙Keep employees motivated and working as a team, making sure each member of staff understands and adheres to company policies, procedures and guidelines.

∙Ensure all spa staff clock in and clock out of work.

∙Authorize time off requests for all spa staff , accommodating requested time off where applicable, ensuring that company demands and bookings are met and that no more than one member of staff is on leave at any one time.

∙Maintain positive employee relations by keeping open lines of communication with the team.

∙Assist with monthly staff meetings with all spa staff.

∙Provide regular performance management support to all spa staff.

∙Provide an annual personal development plan meeting with all spa staff.

Operations

∙Ensure consistent and timely opening and closing of the Spa ensuring the security of the Spa facility at the close of each day in line with company requirements.

∙Ensure adherence to daily reconciliation of the till (cashing up) procedures and transfer of cash to the safe to the filing cabinet.

∙Ensure availability of merchandise and services by maintaining appropriate stock levels. (Pixel8)

∙Maintain professional and technical knowledge.

∙Ensure all staff effectively operate the computer booking system and close out tickets to support accurate bookings and sales.

• Audit facility License and individual team member license to ensure they are current.

Job Type: Full-time

Pay: $22.00 - $31.00 per hour

Expected hours: 37 per week

Benefits:

• Employee discount
• Paid time off

Shift:

• 8 hour shift
• Day shift

Ability to Commute:

• Richardson, TX 75080 (Required)

Ability to Relocate:

• Richardson, TX 75080: Relocate before starting work (Preferred)

Work Location: In person

Salary : $22 - $31