What are the responsibilities and job description for the Veterinary Front Desk Receptionist position at Pressly Animal Hospital?
Summary
Fast paced 3-4 doctor veterinary practice seeking an experienced front desk receptionist. As a Front Desk Receptionist, you will be the first point of contact for clients, providing exceptional customer support and ensuring a welcoming environment. Your core skills in communication, data entry, and phone etiquette will be essential in managing inquiries and resolving issues efficiently. With premium skills in customer service, you will enhance client interactions and drive satisfaction. Additionally, your relevant skills in Google Suite and call center operations will support our commitment to delivering outstanding service. Join our team to make a positive impact on our clients' experiences.
Qualifications
- Proficient in written and spoken English with strong communication skills
- Experience in customer support and client services
- Skilled in data entry and phone etiquette
- Knowledge of Google Suites, Microsoft Office, and has general computer skills
- Ability to handle cash without error
- Must be a proactive team player
- Comfortable and confident in dealing with the needs of multiple rescue groups
- Previous experience in veterinary setting is REQUIRED
- Familiarity with veterinary terminology and dog/cat vaccination schedules REQUIRED
Responsibilities
- Greets clients and obtains demographic information and patient medical records
- Schedules routine and surgical appointments
- Checks clients into the practice management system
- Answers and routes calls as necessary while accurately taking and delivering messages to appropriate recipients.
- Accepts and signs for packages, and notifies addressee of package arrival
- Performs a variety of Ad Hoc clerical tasks
- Maintains clean and orderly reception area and assists with laundry and other cleaning tasks as needed
- Assist clients with pets as necessary
- Handles cash, checks, and credit cards for payments
- Balances the end of day reports
- Faxes and emails important documents to online pharmacies, and other veterinary clinics
- Scans and imports documents into patient history
*This is not a fully inclusive list of all job responsibilities.
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Experience:
- Veterinary clinic: 1 year (Required)
Ability to Commute:
- Matthews, NC 28104 (Required)
Work Location: In person
Salary : $16 - $19
