Customer Onboarding Agent 1

Full Time; $20/Hr & Autopay bonus paid on every new Autopay sign up

Hybrid: In office Mon, Wed, and Thurs; WFH Tues & Fri

Training- In office M-F 9am-6pm 4-6 weeks

Schedule after training: M-F 10am-7pm

Reports To: Director, Procurement & Vendor Management

Who We Are:

Prestige is not just one of Utah's Top Places to Work; we are family.  Since 1994, Prestige has enjoyed outstanding success in sub-prime auto financing. As part of The Larry H. Miller Group of Companies, we run a billion-dollar business nationwide and need smart, hardworking, and enthusiastic people like you to help us continue this remarkable track record. Our number one asset is our team members, and we are proud that most of our leaders have been promoted from within. As a team member, you'll help credit-disadvantaged consumers to improve their lives through competitive financing agreements and a supportive, informative customer experience. We do this because it rewards our customers with dignity and self-sufficiency, our employees with growth and opportunity, and our business partners with prosperity – all in support of our mission, "To Enrich Lives."

What We Offer You:

When you do visit our state-of-the-art headquarters in Draper, you will enjoy massage chairs, gaming systems, foosball, and ping pong tables, all while building your career as part of our outstanding team. Throw in free Jazz tickets and the best holiday parties around, and you will wonder why you didn’t join us sooner! 

• Work from the comfort of your home
• Flexible shifts
• Medical/Dental/Vision/Life Insurance/Disability/AFLAC/ 401k
• Vacation and holiday pay from DAY ONE!
• Holiday savings account with company match
• Paid parental/ maternity leave
• On-site workout room
• Opportunity to serve the community
• Discounts at Megaplex Theatre

Your Role: As a Customer Onboarding Agent, you will ensure a seamless and successful onboarding experience for new customers.   You will provide personalized guidance to each customer as you conduct welcome calls.  You will provide professional, courteous, accurate, efficient, and effective assistance to every customer interaction. You will play a key role in ensuring exceptional customer service and enhancing the customer’s journey. 

Responsibilities:

• Utilize all forms of communication channels to properly onboard new customers.
• Guide the customer through the onboarding steps to ensure their success.
• Answer inbound calls quickly and efficiently.
• Achieve department targets and maintain expected productivity.
• Ensure workflow processes are timely and accurate.
• Protect the legal, financial, and moral well-being of the company.
• Other tasks assigned by management.

Proficiencies:

•  Customer-centric mindset, with the ability to connect with customers and understand their unique needs.
•  Build constructive relationships with people both similar and different to self.
• Fosters open dialogue and collaboration among the team.
•  Takes initiative to present ideas and suggestions to management.
• Effectively communicates to ensure customer satisfaction.
•  Ability to adapt quickly to changes in priorities and is motivated by a fast-paced environment.

Qualifications:

• Excellent communication skills with an ability to quickly build rapport.
• Superior customer service with a knack for engaging with customers.
• Self-starter that can work independently and as a team member.
• Excellent time management skills and a proven ability to meet deadlines.
• Strong organizational skills with great attention to detail.
• Brings an energetic and enthusiastic attitude to the team.

Physical Requirements:

Ability to remain stationary for continuous periods of time. Constantly operate a computer and phone. Frequently communicates with customers, coworkers, and managers about accounts. Able to exchange accurate information in these situations.

Schedule and Availability:

• After completing in-office training the position is primarily work from home.
• Monday through Friday 10am to 7pm. Some Saturday shifts depending on the needs of the business.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation.

Salary : $20