What are the responsibilities and job description for the Technical Support position at PRI Global?
The requirement as follows
Job title: Technical Support
Duration: 3 months
Location: Hershey, PA
• Provide IS technical support at the plant level, acting as client support and first responder to issues relating to plant IS systems.
• Represent the needs of the plant and act as liaison between the plant and Corporate IS functions.
• Support Corporate IS projects involving computers and networking systems at the plant level.
• Provide IS support services to user departments in identifying, evaluating, implementing and maintaining computer-based solutions to business problems.
The Assoc Systems Support Specialist may delegate to others to support multiple shift operations but shall retain overall responsibility.
Ongoing responsibilities include hardware and software support for Windows PC’s, printers, virtual environments, network infrastructure, time clocks, bar code systems, phone system, and paging system.
Responsibilities:
IT systems: Provide on-site monitoring and support for IT infrastructure. Work with corporate IT and plant staff to help implement corporate-driven hardware, software, and network projects. Facilitate communications to plant staff about IT projects. Help facilitate Windows desktop/laptop installation and maintenance.
OT systems: Support automation/controls software and licenses required on technician PCs, support plant OT infrastructure including virtual machines, networking, thin clients, system backups, imaging, and hardware troubleshooting.
