Patient Service Representative

Pride Health is hiring Phlebotomist I - PSC Greeter to support our client’s medical facility based in Naples FL 34120

This is a Contract job with a possible extension opportunity and a great way to start working with a top-tier healthcare organization!

Location: Naples FL 34120

Schedule: Monday - Friday -6am-2pm

Pay Range: $16- $17.20Offered pay rate will be based on education, experience, and healthcare credentials.) The rate is based on years of DIRECT EXPERIENCE as listed in the resume

Job Description:Summary

Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies. May provide support at several locations. Could also be cross trained as PSR I to help with some overflow in high volume times

Duties and Responsibilities

• Greet customers appropriately. Treat all customers in a courteous manner.

• Assists patients with kiosk sign-in, and ensures accuracy of same.

• Contacts clients to obtain patient orders.

• Handles customer inquiries.

• Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).

• Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.

• Demonstrates organizational commitment and values of Quest Diagnostics.

• Adheres to departmental and company policies.

• Reports on time to work, following attendance guidelines.

• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.

• Use established protocols for reporting customer complaints.

• Ensures that HIPPA Compliance regulations are followed; uses test translation tables.

• Completes all required training.

• Assists with stocking of supplies.

• Other duties as required to meet the customer requirements.

• Completes special projects as requested by supervisor or manager.

Preferred Work Experience:

• Keyboard/data entry and PC experience

Physical and Mental Requirements:

• Prolonged standing/sitting

• Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.

• Talking

• Vision - requires constant mental visual attention to details.

• Walking

• Balancing Bending/Kneeling

• Pushing/Pulling

• Reaching/Twisting Key word search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative

MUST HAVE EXCELLENT UNDERSTANDING OF ENGLISH LANGUAGE BOTH SPOKEN AND WRITTEN

Knowledge:

• Medical Terminology helpful, not required

Skills:

• Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.

• Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.

• Demonstrates good organization, communication, and interpersonal skills.

• Capable of handling multiple priorities in a high-volume setting.

• Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.

Education:

High School Diploma or Equivalent Required

Additional Job Details:Candidate must have reliable transportation to get to/from worksite without issue (bus, Uber, rideshare is not reliable transportation). Must be available to work whenever scheduled, BE ON TIME, and stay for the entire shift. Excessive absenteeism/tardiness is not tolerated and will be cause for termination

Please ensure that you are verifying the commute time to/from the physical work location when submitting candidates. Candidates need to be within a 20-25 min commute window to ensure their ability to travel to/from the site for coverage.

MUST HAVE EXCELLENT UNDERSTANDING OF ENGLISH LANGUAGE BOTH SPOKEN AND WRITTEN

*Offered pay rate will be based on education, experience, and healthcare credentials.

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Interested? Apply now!

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About Pride Health

Pride Health is Pride Global's healthcare staffing branch, providing recruitment solutions for healthcare professionals and the industry at large since 2010.

As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty.

Interested? Apply today!