Operations Manager

Overview

Priebe Security Services, Inc. is a privately owned, Austin based, company dedicated to providing quality security services to commercial real estate clients. We are experiencing tremendous growth and are looking for experienced, highly motivated individuals with great attention to detail and a drive to succeed, to fill our Security Supervisor position.

At Priebe Security, we recognize that our employees are the cornerstone of our success. We are dedicated to providing our employees with competitive pay structure, comprehensive benefits and quality work environments that value their well-being, diversity and individuality. We believe that investing in our employees and assisting them in achieving their personal and professional goals enables us to realize long term success as a company.

In an independent survey conducted by the Austin American Statesman our employees have voted our company as one of the Top Workplaces in Austin for five years in a row!

Job Skills / Requirements

Job Overview:

Priebe Security is the premier provider of Security Services in Austin, with accounts serving the most well-known high-rise landmarks in downtown Austin as well as the most notable retail shopping areas around the city.  As one of our top leaders, this position manages a division of important accounts involving Security Officers in both driving and standing posts.  If you are a “people person,” and your passion comes from engaging a team to meet high standards, this is a great opportunity. You’ll interact from the C-Suite, literally down to the street, where our magic happens!  If you enjoy taking our vision and making it a reality with your team, this is the job for you.   We are a people-oriented company, looking for the right person. 

 

Responsibilities:

While not all the responsibilities are listed, here is a sampling of the role you will be tasked to accomplish:

 

• Leading your supervisors to ensure their staff is well trained, professional and motivated to not only meet, but exceed our client’s expectations.
• Vet requests for new accounts, creating budgets, initiate staffing and startup of new projects.
• Inspect performance of your team at the accounts, ensuring they are meeting expectations. Develop and execute plans for implementing appropriate security measures and improvement if missing the mark.
• Regularly meet with clients. Maintain strong relationship of trust and confidence with our customers.
• Interview, assess and select candidates who will be passionate about customer service and thrive on being the best.
• Create systems, processes and policies to ensure we anticipate customer needs and fulfill our mission statement of “exceeding our customers’ expectations while providing worry free security services.”
• Work directly with the CEO of Priebe Security to create new programs and demonstrate our desire for continual improvement.
• Engage and collaborate with other departments (Billing, Staffing, Training, HR, Operations etc.) to anticipate your support needs; always staying proactive to deliver timely services for your accounts.
• Train, coach, recognize and reward your supervisors/managers and teams to ensure they are meeting the needs of our clients and strive to be the best.

 

Skills:

Some of the critical competencies required for this role are:

• Natural relationship builder with integrity, reliability and maturity
• Ability to convey warmth, excitement, build passion in others, and easily connect within a diverse, multi-level environment
• Ability to multi-task; is adaptable and flexible, and can move programs and projects along their life cycle to completion
• Experienced with handling employee relations and human resources processes
• Excellent verbal and written communication skills with high attention to detail
• Demonstrated presentation, platform, facilitation and/or training skills in a professional business environment
• Intermediate computer skills including MS Work, Excel, PowerPoint, and ability to quickly learn various operations management software system.

 

Qualifications:

 

Bachelor’s Degree or higher

Minimum of 7 - 10 years of leadership experience in customer service environment with exposure to Security procedures preferable

Progressive career advancement demonstrated

 

Additional Information / Benefits We have an employee focused culture and provide our employees with a comprehensive benefits package, paid time off, company paid Gold's Gym membership, professional development and career advancement opportunities.

We are proud to provide superior customer service while maintaining a great work environment.

In honor of your previous Military Service, Priebe Security Services, Inc. will pay for all of your administrative licensing fees!

Priebe Security Services, Inc. is a tobacco free workplace.

TX DPS #B13087

PRIEBE SECURITY SERVICES, INC. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability Screening Requirements: Motor Vehicle, Drug Screen, Criminal Background Check, Employment Verification