Front Desk Representative-Floater

Job Summary
Primary Healthcare Centers (PHC) is seeking a Front Desk Representative - Floater to provide essential support across multiple locations. This role is crucial in maintaining a welcoming, professional, and patient-centered environment while ensuring smooth front office operations. As a floater, you will adapt to various clinic settings, assisting with patient interactions, appointment scheduling, and administrative tasks, all while upholding PHC’s mission of delivering high-quality, accessible healthcare to the communities we serve.

Key Responsibilities:

• Travel between PHC locations as needed to provide front desk coverage and support.
• Greet and assist patients and visitors with professionalism, ensuring a positive experience.
• Uphold PHC’s commitment to compassionate and high-quality healthcare through excellent customer service.
• Maintain the organization and cleanliness of the front desk, waiting area, and reception space.
• Answer and route incoming calls, take messages, and provide patients with accurate information.
• Verify insurance, collect payments, and update patient demographic data.
• Schedule and reschedule appointments while informing patients of required documentation or updates.
• Conduct interviews for sliding scale patients and ensure accurate documentation.
• Run daily reports, balance day sheets, and prepare cash deposits.
• Assist patients with medical assistance applications and ensure proper completion, processing, and notification.
• Receive, log, and coordinate patient pickup for incoming medication shipments.
• Ensure timely and accurate documentation in the electronic medical record (EMR) system.
• Follow HIPAA, OSHA, and PHC-specific guidelines and protocols.
• Cross-train in other front desk roles to ensure flexibility and adaptability in a multi-location setting.
• Address patient inquiries or concerns with professionalism, providing solutions or rescheduling as needed.

Qualifications:

• Ability and willingness to travel between PHC locations based on operational needs.
• Strong interpersonal and communication skills with a focus on customer service.
• Proficiency with EMR systems and basic office software.
• Ability to handle cash transactions and balance daily financial reports.
• Excellent organizational skills and adaptability to changing clinic environments.
• Familiarity with insurance verification and medical documentation processes is a plus.

Join Our Team:
As a Front Desk Representative - Floater, you will play a key role in ensuring that all PHC locations provide efficient, patient-centered services with compassion and respect. Your flexibility and dedication will help us continue delivering high-quality, accessible healthcare to those in need.!

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Work Location: In person

Salary : $16 - $19