Laboratory IT Support Specialist

Primary Talent Partners has a 6-month contract opening for an IT Benchtop Support Specialist to join our client's team in Summit, NJ. This position is 100% onsite and requires working evening/overnight hours. 

Duration: 6-month W2 contract, no PTO, and benefits are self-funded
Pay: $31 - $36
Hours/Location: Candidates must work onsite at Summit West, 100% of the time. This is a 24/7 operation so a flexible schedule is required. Mainly nights and weekend shifts. These shifts can include overnights such as 6pm-4am or 8pm-6am so flexibility is a must. Candidates may also be asked to be on call.

Job Summary:
We are seeking a dedicated IT Benchtop Support Specialist to join our team. This role is essential in providing comprehensive support for laboratory IT environments, which are integral to our Cell Therapy Operations. The ideal candidates will be responsible for supporting both software and hardware systems connected to laboratory instruments, managing user access, and ensuring the smooth operation of lab computing systems. This position requires flexibility to work nights and weekends.

Key Responsibilities:

• Provide technical support for customer laboratory IT environments, including operating systems, desktop hardware, peripherals, and instrument-controlled software.
• Manage the onboarding, retirement, and relocation of lab equipment and computers.
• Implement and monitor Windows-based security measures, including user/group permissions, file/folder permissions, group policies, and local security policies.
• Act as the primary technical support contact for instrument vendors, facilitating repairs and troubleshooting instrument-related computer issues.
• Escalate complex issues to the client infrastructure teams as necessary.
• Provide technical support for new system validations and change management efforts.
• Create and maintain a physical inventory of lab equipment, PCs, software, and other specified information.
• Handle user access management tasks, including adding, modifying user roles, and resetting passwords.
• Follow Standard Operating Procedures (SOPs) and work practices meticulously to ensure compliance with GMP Requirements.
• Provide Audit Trail Reports as needed.
  

Qualifications:

• Experience: Previous experience in IT support, particularly in a laboratory or research environment, is highly desirable.
• Technical Skills: Proficiency in managing Windows operating systems and desktop hardware and the ability to solve complex IT-related issues.
• Security Knowledge: Strong understanding of Windows-based security, including user/group permissions and local security policies.
• Communication Skills: Excellent communication skills to effectively liaise with clients, vendors, and internal teams.
• Flexibility: Ability to work nights, weekends, and provide 24/7 support as required.
• Problem-Solving: Strong troubleshooting skills and the ability to escalate issues appropriately.
• Education: Bachelor’s degree is preferred.
  

Additional Information:

• Onsite requirement: This position is fully on-site, 100%.
• Schedule: Flexibility in scheduling is a must to ensure 24/7 support coverage.
• Work environment: Mostly in an office environment. Possible exposure to hazardous materials or blood when visiting a lab to maintain hardware.
  

Additional Job Requirements:
Position Handles Hazardous Materials

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com

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