Front Desk Assistant

We are currently looking for a dedicated and friendly Front Desk Assistant to join our team.

The Front Desk Assistant is the first point of contact for our clients and visitors. You will play a crucial role in creating a positive first impression and ensuring a seamless experience for everyone who enters our facility. The ideal candidate will possess excellent communication skills, a professional demeanour, and the ability to multitask effectively in a fast-paced environment.

Key Responsibilities:

• Greet and welcome visitors in a courteous and friendly manner.
• Answer and direct phone calls to the appropriate departments or personnel.
• Assist clients with inquiries and provide information about our services.
• Manage appointment scheduling, including confirming and rescheduling as necessary.
• Maintain a clean and organised front desk and waiting area.
• Handle incoming and outgoing mail and packages.
• Assist with administrative tasks as needed, including data entry and filing.
• Ensure all company policies regarding visitor and client interactions are followed.
• Report any issues or concerns to the appropriate supervisor.

Qualifications:

• High school diploma or equivalent; additional certification in office management or related field is a plus.
• Proficient in Microsoft Office Suite and experience with office equipment (e.g., printers, copiers, phone systems).
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Professional appearance and demeanour.