What are the responsibilities and job description for the Client Service Representative position at Primo Designs Inc.?
Job Overview
Primo Designs is searching for top-tier talent who are ready to bring their skills, creativity, and energy to a company dedicated to fostering personal and professional growth within your role.
- As a Client Service Representative at Primo, you will play a crucial role in the sales process by accurately and efficiently entering customer orders, ensuring seamless order processing, and providing exceptional organization, communication, and service to our clients. The Ideal candidate for this position is detail-oriented and enjoys taking a team support role.
- This role goes beyond answering calls or processing orders. It’s about owning client experiences, building relationships, and contributing to the success of a growing and dynamic business. Primo is looking for someone who:
- Thrives in fast-paced environments with a passion for delivering exceptional client experiences.
- Seeks continuous learning and is proactive in finding solutions.
- Communicates clearly, listens actively, and thinks strategically.
- Enjoys solving challenges creatively and taking ownership of projects. Accountability is extremely important.
- Primo Designs values excellence, innovation, and accountability. You will work alongside motivated, talented people who share your drive for success. If you’re looking for just another job, this isn’t it. But if you’re ready to build a career with a company that values your ambition and talent, we’d love to meet you.
Responsibilities
- Enter customer orders into the company's order management system with precision and attention to detail, using our order entry checklist.
- Review orders for accuracy, completeness, and compliance with pricing and product specifications.
- Coordinate with the account managers and clients to resolve any order discrepancies or inquiries.
- Verify inventory availability and production schedules to meet order deadlines.
- Process order changes, cancellations, returns, and refunds in accordance with company policies.
- Generate and distribute order confirmations to clients, providing transparency and assurance.
- Collaborate with the production and fulfillment teams to ensure timely and accurate order fulfillment.
- Maintain organized records of customer orders, communications, and order status updates in Primo’s CRM.
- Provide timely updates and order tracking information to clients, addressing their inquiries professionally.
- Learn and operate the sales system for screen print, embroidery, promotional products, and digital products.
- Processing client payments.
- Assist in improving order entry processes and systems for increased efficiency and accuracy.
Qualifications
- Strong communication skills, both verbal and written, with an emphasis on active listening.
- Familiarity with order management systems.
- Excellent collaboration skills, with experience in working alongside sales teams for account management purposes.
- Strong organizational skills with the ability to manage multiple tasks efficiently in a fast-paced environment.
- A proactive approach to problem-solving with a focus on customer satisfaction.
- Proficient in Google Workspace (Gmail, Sheets, Docs, Meet).
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) 3% Match
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Compensation Package:
- Bonus opportunities
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to Commute:
- Springfield, IL 62702 (Required)
Ability to Relocate:
- Springfield, IL 62702: Relocate before starting work (Required)
Work Location: In person
Salary : $20
