Collections Representative

Looking for a place where you can earn great money and work in an awesome environment? Look no further! Come join us at Prince Parker & Associates - working out of our office based in Charlotte, NC. We provide customer service across a variety of industries. Collection Representatives are responsible for outbound calling and accepting inbound calls regarding past due accounts, while negotiating the best possible payment arrangement. Candidates will be expected to meet and exceed minimal performance and production standards while providing world class service.Update account information accurately while adhering to all state and federal laws. Your experience plus our guidance will combine to create a unique opportunity for personal growth and career advancement. Prince Parker offers bonus opportunities for top performers and industry leading training, as well as excellent prospects for career advancement.

Starting Pay: $15-17.25/hour (based on experience)

What we offer:

• Great pay opportunities
• Paid Time Off (PTO)
• Paid holidays
• Health, Dental, Vision, Life Insurance, and several additional insurance options
• 401k
• Paid training
• Advancement from within
• Team member events, prizes, and friendly competitions
• Focus on team member wellbeing

Essential Duties and Responsibilities:

• Collect on various types of third-party delinquencies.
• Locate and contact consumers.
• Negotiate payment arrangements.
• Actively listen to consumer.
• Professionally document interactions in detail on our platform.

Non-Essential Duties and Responsibilities:

• Perform other tasks as assigned.

Education and Experience:

• High school diploma or GED plus 1 year experience in customer service, collections, or customer contact center.

Qualifications:

• Desire to help consumers work through financial challenges.
• Set goals, meet deadlines, work diligently.
• Effectively manage time, multi-task, and prioritize.
• Proficient PC and typing skills.
• Assertive, clear, and concise written\oral communication skills.
• Professional telephone communication techniques and ability to be on the telephone for long periods of time.
• Must comply with all state, federal, and company policies.
• Must be able to pass background and reference checks and drug screen.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or sexual orientation. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Job Type: Full-time

Pay: $15.00 - $17.25 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Supplemental Pay:

• Commission pay

Application Question(s):

• Are you willing to complete a Background Check and Drug Screen?
• Are you able to attend training and work in our office in Charlotte, NC?

Experience:

• Debt Collection Agents: 2 years (Required)

Work Location: One location