What are the responsibilities and job description for the Billing Customer Service representative position at PRIORITY WASTE RESOURCES LLC?
Job Details
Description
Company Summary
Priority, headquartered in Clinton Township, MI, is a pioneering technology company transforming the logistics industry with our innovative solutions & commitment to exceptional customer service. We are seeking Team Players who excel in a collaborative environment, embrace change, & understand the impact their quality of work has on others. Our company has experienced rapid growth since its founding in 2018. This growth has allowed us to continually expand our workforce. Priority operates out of several facilities across 3 states. Priority maintains a diversified business model providing service to both municipal solid-waste, construction & demolition customers. Our biggest priority is providing outstanding customer service & revolutionizing the industry through the use of the latest technology.
Job Purpose
In your role as billing clerk, you will handle billing and customer service related support to our current residential, commercial, and short-term rental customers. This role will work alongside our accounting and finance teams.
Duties and Responsibilities
Duties include but are not limited to:
- Taking inbound calls from customers
- Assisting customers with questions related to their services and billing
- Preparing and sending customer’s statements
- Coordinating correction of customer’s contract terms set up within sales
- Updating customer payment instructions, payment terms and payment type
- Process customer payments, including cash, credit card, bank transfers, or other methods
- Reconcile payments with invoices and ensure proper crediting to the correct customer accounts
- Address customer inquiries and resolve billing disputes.
- Communicate any billing adjustments or corrections to customers promptly
- Additional duties as assigned
Qualifications
The successful candidate profile includes:
- High school diploma required
- Customer service experience
- Data entry experience
- High attention to detail
- Strong verbal, written, and interpersonal communication skills
- Experience with Microsoft Office Suite
