What are the responsibilities and job description for the ProAmpac Customer Support Specialist position at ProAmpac Holdings, Inc.?
Job Description
This role involves working closely with internal departments, including sales services teams, production, logistics, and sales to ensure seamless service delivery for assigned accounts. The successful candidate will be responsible for receiving and managing customer inquiries, delivering responses via phone calls and emails, efficiently addressing their concerns and resolving issues encountered.
In addition, the role requires overseeing order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays. The candidate will also manage various sales-related administrative tasks, including data entry, documentation, and reporting to support efficient operations.
This role involves working closely with internal departments, including sales services teams, production, logistics, and sales to ensure seamless service delivery for assigned accounts. The successful candidate will be responsible for receiving and managing customer inquiries, delivering responses via phone calls and emails, efficiently addressing their concerns and resolving issues encountered.
In addition, the role requires overseeing order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays. The candidate will also manage various sales-related administrative tasks, including data entry, documentation, and reporting to support efficient operations.
