Rep - Customer Service

Job Description:

ProAmpac is a leading global flexible packaging company with comprehensive product offerings, guided by five core values: Integrity, Intensity, Innovation, Involvement and Impact.

We bring brand owners and packaging experts together to generate fresh thinking, accelerate advanced technology and increase speed-to-market, package customization and consumer differentiation.

What We Offer:

• Competitive Benefits Package
• 11 paid company holidays
• Paid Time Off & Personal Days
• 401k with company match
• Medical, Dental, Vision, and other supplemental offerings
• Company-provided life insurance
• Disability insurance
• Tuition Reimbursement
• Wellness program - living a healthy lifestyle can get you a discount on your health insurance premiums AND other incentives

Job Responsibilities:

• Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions.
• Receives and manages customer inquiries, delivering responses via phone calls and emails, efficiently addressing their concerns and resolving issues encountered.
• Completion of Customer Complaint Forms (CCFs) for thorough issue documentation and follow-up, ensuring all complaints are properly addressed and resolved.
• Oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays.
• Manage various sales-related administrative tasks, including data entry, documentation, and reporting to support efficient operations.
• Accurate entry of purchase order details into applicable systems, ensuring all information is correctly recorded for fulfillment and billing purposes.
• Collaborate with internal departments, including but not limited to, sales services teams, production, logistics and sales to ensure seamless service delivery for assigned accounts.
• All other duties as assigned.

Requirements:

• HS/GED required; AS preferred
• 2-4 years' experience in a related field required.
• Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email, and calendar.
• Maintains strict confidentiality and protects privacy of confidential/sensitive information.
• Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.
• Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients.
• Proactive; exercises sound judgment and decision-making; able to identify problems and needs and develop solutions and/or options.
• Self-confident, self-motivated polished professional who thrives in a challenging, fast-paced environment.

This position is an equal opportunity employer, committed to providing a work environment free from discrimination and harassment based on race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity, military and veteran status, or any other protected factor.