What are the responsibilities and job description for the Collection Specialist position at ProbateCash LLC?
Job Title: Collection Specialist
Company: ProbateCash
Location: West Palm Beach, FL
About ProbateCash
ProbateCash is a leading provider of inheritance advances. We serve a national consumer market over the phone and through the internet, providing cash advances to consumers awaiting an inheritance that is tied up in probate court or otherwise delayed. We are committed to delivering exceptional customer service and seek a motivated collection specialist to join our growing team.
About the role:
A Collection Specialist is responsible for tracking, reporting, and collecting outstanding inheritance assignments due ProbateCash. The role involves communicating with lawyers, court personnel, and customers while following active probate cases throughout the country and inputting those communications in the ProbateCash CRM system.
Responsibilities:
- Monitor all of company’s outstanding advances and identify if there are potential collection issues.
- Contact various parties such as Attorneys, Estate Administrators, and Customers via phone, email, or mail to follow up on outstanding advances.
- Establish rapport with probate lawyers throughout the country.
- Maintain accurate records of all communications and transactions with customers.
- Update customer accounts and status reports in ProbateCash’s CRM.
- Prepare and present regular reports on status of outstanding advances and make recommendations based on such communications and reports
- Investigate and report all discrepancies and disputes related to outstanding advances.
Requirements:
- Education: High school diploma or equivalent;
- Preferred experience working in the legal field.
- Understanding of how to follow legal cases on court websites.
- Excellent communication skills.
- Conflict resolution skills are essential.
- Strong diligence and accuracy.
- Excel
Benefits:
- Competitive salary and commissions that reward performance.
- Comprehensive training and professional development opportunities
- Health and dental insurance, 401(k) plan, and paid time off.
- Dynamic and fast-paced work environment
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
Work setting:
- Office
Experience:
- Microsoft Excel: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Ability to Commute:
- West Palm Beach, FL (Required)
Work Location: In person
Salary : $50,000