What are the responsibilities and job description for the Call Center Representative position at PROGRESS USA, INC?
Wake Orthopaedics a Multi-Specialty Orthopaedic group with multiple locations in Wake County, NC is seeking a Scheduling Representative to join our team at our Raleigh location.
The ideal candidate will be highly motivated, team focused and possess empathy towards patients. Candidate will be able to work in a fast paced environment while maintaining professionalism. Candidate will be willing to travel between locations as required.
Primary Duties and Responsibilities will include:
- Communicate with the patient in a professional and compassionate manner.
- Register patient in EHR including insurance verification.
- Schedule patient appointments based on provider availability and preference.
- Answer inbound calls and direct patient’s question to appropriate staff member.
- Prioritize patient calls based on current policy.
- Communicate with clinical staff as needed to ensure patient medical questions are answered timely.
- Document accurately within our EHR, Epic.
- Other duties will be assigned by management as needed.
Qualifications:
Two years’ experience in medical office is preferred but will train right candidate.
40 hours
