Information Technology Support Specialist II

As an IT Support Specialist, you will be the first line of technical support for our team members, ensuring minimal downtime and smooth operation of all critical systems. You will collaborate across departments to troubleshoot issues and proactively improve user experience. Your work will directly support a high-functioning, service-focused environment that powers impactful design and delivery.
Deliver Results

• Provide high-quality customer service for internal users, resolving hardware, software, and systems issues with professionalism and urgency.
• Maintain timely documentation of procedures, solutions, and systems to support a growing and geographically distributed team.
• Administer support for Windows 10, Microsoft Office, desktop/laptop hardware, and architecture/engineering-specific applications.
• Conduct daily backup checks and assist in disaster recovery planning and restoration alongside the Network Administrator.
• Monitor and maintain IT service ticket status, ensuring issues are logged, updated, and resolved per communication protocols.
• Recommend solutions for infrastructure problems and identify opportunities for system improvement.
• Support and maintain mobile and cellular devices, telecommunications, and basic network peripherals.
• Provide after-hours and on-call support as needed to maintain operational continuity.

Qualifications

• Associate’s Degree in Information Technology or related field.
• Minimum 1 year of experience in an IT support or Helpdesk environment.
• Strong organizational and multitasking skills in a fast-paced, service-oriented environment.
• Excellent written and verbal communication skills.
• Experience supporting Windows desktop environments, Microsoft Office, and line-of-business applications.
• Familiarity with architecture and engineering software and basic network or telecommunications devices is a plus.
• Certifications such as CompTIA A or Network are preferred but not required.

People Matter
Each individual’s background, knowledge, ability, and experience contributes to strengthening our organization and projects. Our dedication to diversity includes company provided training and education, equitable recruitment, a grassroots employee DEI committee, and robust community partnerships.

Progressive Companies is comprised of people with a variety of abilities, races, colors, religions, genders, sexual orientations, national origins, ages, veteran statuses, and more. As an equal opportunity employer, we believe diversity, equity, and inclusion are essential elements of innovative design. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Transforming Spaces. Empowering People.

The talented professionals of Progressive Companies are designers of a bold new future, creating high-performance structures and pathways, delivering on today’s needs and preparing for what’s to come. We live by the idea that design isn’t simply about beauty, it’s about improving strategic outcomes—what we call Performance Based Design. Our work spans across the nation, allowing team members to work on a variety of exciting projects and maximize impact as trusted partners to our clients and communities.

Sustainable and Inclusive

We are dedicated to human-centered, sustainable, and inclusive design practices. We believe diversity, equity, and inclusion are essential to building trust, respect, and truly innovative design making spaces welcoming and accessible to all. Our sustainability approach embraces the AIA 2030 Commitment, together with a range of high performance, restorative, and regenerative strategies with a focus on climate responsive results to maximize positive impact in our industry.

Employee Owned

We act like owners—because we are. From modest beginnings of four original engineering partners in 1962, to almost 300 architects, engineers, designers, and consultants across multiple regional offices today, the energy, resourcefulness, and entrepreneurial mindset you expect from a CEO come standard with every team member.

Culture of Excellence

The firm is continually ranked as one of the Best and Brightest Companies to Work For in the Nation®, with comprehensive benefits including an award-winning wellness program, hybrid work schedule, summer hours, profit-sharing, and employee stock ownership plan (ESOP). We take our work seriously, but have fun along the way, which fuels the creative spirit and supports a focus on work and life integration.
Progressive Companies is committed to development and growth of team members through continuing education, mentorship, growth opportunities, and more. We are dedicated to giving back to our communities, with paid service-learning hours available to every employee and corporate sponsorship for a wide range of community organizations and activities.