What are the responsibilities and job description for the Sales Representative/Customer Service position at Project wireless?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary focus will be to assist customers with inquiries, resolve issues, and ensure a positive experience that fosters customer loyalty. If you have a passion for helping others and possess strong communication skills, we want to hear from you!
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Assist customers with order placements, modifications, and cancellations.
- Resolve customer complaints efficiently and effectively while maintaining a positive demeanor.
- Document customer interactions in the system accurately for future reference.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Identify opportunities for upselling or cross-selling additional products or services.
Qualifications
- Strong verbal and written communication skills In Chinese/ English
- Ability to handle difficult situations with professionalism and empathy.
- Proficiency in using computer systems and software applications.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently as well as part of a team.
- A positive attitude and willingness to learn.
If you are ready to make a difference in the lives of our customers while growing your career in a supportive environment, we encourage you to apply!
Job Type: Full-time
Pay: $20.57 - $22.24 per hour
Expected hours: 50 per week
Compensation Package:
- Commission only
- Yearly bonus
Schedule:
- Day shift
Work Location: In person
Salary : $21 - $22
