Aftermarket Parts Sales Manager

ProMach is a family of best-in-class packaging solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries. ProMach brands operate across the entire packaging spectrum: filling and capping, flexibles, pharma, product handling, labeling and coding, and end of line. ProMach is headquartered near Cincinnati, Ohio, with manufacturing facilities and offices throughout North America, Europe, South America, and Asia. For more information about ProMach, visit http://www.ProMachBuilt.com and for more information on ProMach Careers, visit http://www.ProMachCareers.com.

Job Description:

ZACMI NA is seeking an experienced, positive Aftermarket Parts Sales Manager to be headquartered in Waukesha, WI. The individual will contribute to the success of the company by establishing and maintaining good client relations. This position receives and processes to completion customer inquiries, orders, and concerns. An ability to blend excellent communication skills with organizational and detail orientations are keys to success. This position reports to the Director of Sales for ZACMI NA and works closely with the company’s Aftermarket Department in its main facility in Parma, Italy.

Responsibilities include the following:

• Serve as focal point for customer inquiries regarding replacement parts for their equipment
• Research information necessary to provide customer with correct part and price information
• Evaluate machinery parts applications and research machinery drawings and bills of materials as necessary
• Timely and accurately process customer quotations and follow up on open quotes to secure orders
• Process customer orders - and regularly advise customer of order status
• Provide customers with post-sales follow up if there are delays or any other concerns
• Develop customer confidence through outstanding support and relationship building
• Effectively promote aftermarket machine parts/kits/upgrades by analyzing customer’s existing machinery and potential needs
• Drive improvement to sales delivery metrics, revenue, and margins
• Maintain high profile customer contact to guarantee quality customer service
• Increase aftermarket sales volume with both existing and new customers through proactive offerings
• Help process parts shipping as necessary
• Responsible for inventory counts and reconciliation
• Other aftermarket responsibilities as requested by management
  
  

REQUIREMENTS:

• Bachelor’s degree preferred or Two-year technical degree with equivalent experience.
• Two years of industrial machinery parts sales experience in manufacturing environment preferred
• Ability to read and understand mechanical drawings and mechanical and electrical bill of materials as well as ability to grasp basic technical aspects of machinery
• Excellent customer relationship building skills with strong interpersonal skills and ability to interact effectively in a team environment
• Excellent verbal and written communications skills
• Experience with Infor LN or other ERP system beneficial
• Analytical and problem-solving ability
• Able to work effectively to meet deadlines and multi-tasking abilities
• Strong Windows based knowledge – Microsoft products (Word, Excel, PowerPoint), & overall strong computer skills
• Strong planning & organization skills. Must be well organized, prepared and detail oriented
• Ability to travel to Italy as needed for initial and periodic training
  
  

Benefits:

Salary is only a part of a well-developed compensation program. As a Pro Mach employee, you receive more than just a paycheck. Total compensation includes your pay (base salary), very comprehensive medical/dental programs as well as life insurance, a generous paid time off program, a retirement savings plan with a company match and a wellness program. There is no waiting period for benefits – you are eligible on your first day of employment.

Pro Mach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.