Admissions Specialist-Facilities

Job Description

Job Description

JOB SUMMARY

The Facility Admissions Specialist consults with potential clients to assess and provide recommendations for the appropriate program and / or facility to recommend for treatment, based on the client’s clinical presentation and needs. The Specialists facilitates t racking and documenting the disposition of potential clients from initial call, verification of benefits, pre-admissions assessment, and admission. The Specialists also facilitates client’s arrival and intake at the facility.

JOB RESPONSIBILITIES

• Provides consultative support for admission inquiries, including pre-admissions assessment and answering pre-admissions / general intake questions from potential clients or their referral sources for their respective facility.
• Initiates Verification of Benefits, and discusses insurance coverage and potential out-of-pocket costs with potential clients or the Financially Responsible Party.
• Facilitates effective telephone presentations to prospective clients
• Identifies qualified prospective clients and develops loyal customer relationships.
• Provides treatment recommendations within the Promises network of treatment centers utilizing the call center admissions specialists.
• Provides outbound referrals based on presenting issues to established referral sources or other behavioral healthcare providers while utilizing the call center admissions specialists.
• Assists with client retention by supporting current clients as requested.
• Tracks and documents the disposition of potential clients from initial call to admission
• Researches and expands knowledge of addiction and treatment programs and the facility to provide relevant and useful information to prospective clients.
• Maintains a professional, “clinical-style” approach when working with potential clients.
• Supports team admissions and achievement of department and company assigned census goals.
• Collaborates with referring professionals to coordinate client admission.
• Monitors facility bed board / bed availability and adequately scheduled clients for admission accordingly (both internal and from the call center admissions specialists).
• Facilitates intake process with clients upon arrival to the facility
• Provides clarification of Intake Forms and facilitates completion of Admissions Packets accordingly to client’s financial status (Insurance or Self-Pay).

JOB QUALIFICATIONS