Scrum Master / Business Analyst (SM/BA)

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
  
  
  

Who Is Propelled Brands

Propelled Brands is the multi-brand platform company under which service industry franchise brands operate and grow. Our family of brands currently includes FASTSIGNS®, NerdsToGo®, and MY SALON Suite® all of which have found tremendous success in their respective industries.

Why Propelled Brands

We are a growing company that offers a collaborative, caring, and progressive work environment. We provide the tools and training needed to be successful. We have fun, but work hard to support each other and our growing number of franchisees. Come grow with us!

What We Offer

Our robust Total Rewards package includes:

• Competitive Pay
• Insurance - Medical, HRA, FSA, Dental, Vision, Life, Disability, Pet Insurance
• Retirement Savings - 401k plan with company match up to 6%
• Generous Paid Time Off - Paid parental leave, volunteer time, holidays and PTO starting at 3 weeks
• Engagement and Wellness Programs
• And much more!
  
  
  

About the Position

A highly skilled Scrum Master/Business Analyst to facilitate and champion the Scrum process and provide business analysis expertise across various software development projects. This role works closely with Product Owners, development teams, and stakeholders to ensure adherence to Agile principles, alignment with technical and architectural standards, and successful project delivery. The SM/BA will serve as a key liaison to clarify requirements, gather feedback from stakeholders, and translate business needs into actionable user stories.

Essential Functions/Competencies

Essential Functions This position includes, but is not limited to, the following responsibilities:

• Facilitate Daily Scrum Activities
• Plan, schedule, and conduct daily stand-ups, sprint planning, sprint reviews, and retrospectives.
• Ensure effective timeboxing and adherence to Scrum ceremony objectives.
• Guide Product Owners
• Assist in defining, refining, and prioritizing the product backlog.
• Help maintain clarity of backlog items and ensure alignment with project objectives and technical/architectural standards.
• Promote Agile Mindset and Continuous Improvement
• Coach team members on Agile/Scrum principles, fostering a culture of self-organization and accountability.
• Identify, document, and act upon lessons learned through retrospectives to enhance team productivity and quality.
• Remove Impediments and Drive Efficiency
• Identify and resolve obstacles that hinder the team’s progress, escalating when necessary.
• Collaborate with cross-functional teams to ensure timely resolution of dependencies or blockers.
• Ensure Alignment with Technical and Architectural Standards
• Collaborate with the Director of Enterprise Applications to understand and implement organizational technology guidelines.
• Monitor compliance with agreed-upon architectural and coding practices within sprint activities.
• Stakeholder Communication and Transparency
• Provide clear status updates, sprint metrics, and progress reports to all relevant stakeholders.
• Maintain transparency through tools (e.g., Kanban boards, burndown charts) and regular communication.
• Support Collaboration and Conflict Resolution
• Encourage open dialogue, facilitate conflict resolution, and build strong team dynamics. Foster a collaborative environment across different functional areas and teams.
• Bridging Technical & Business Gap
• Clarify requirements, gather feedback from stakeholders, and translate business needs into actionable user stories.
• Duties as Assigned
• Perform additional responsibilities as requested by the Director of Enterprise Applications or executive management.
• Adapt to evolving business needs and Agile best practices.
  
  

Required Education and Experience

• Bachelor’s degree in computer science, information systems, business, or a related field; or equivalent work experience.
• 3 years of experience serving as a Scrum Master or in a similar Agile role, preferably within a software development environment.
• Demonstrated knowledge of the Scrum framework and other Agile methodologies.
• Relevant certifications (e.g., CSM, PSM) are a plus.
  
  
  

Additional Eligibility Qualifications

• Strong communication skills (verbal and written) for managing stakeholders and facilitating team discussions.
• Problem-solving and organizational skills to effectively remove impediments and prioritize tasks.
• Experience in coaching and mentoring teams on Agile best practices and principles.
• Familiarity with technical project lifecycles and knowledge of software development processes (SDLC) is highly beneficial.
• Ability to multi-task and work in a fast-paced environment while maintaining high attention to detail.
• Experience with Agile project management tools (e.g., Jira, Azure DevOps) preferred.
  
  
  

Supervisory Responsibility

This position does not have direct supervisory responsibility, however the employee may be asked to mentor and teach more junior IT team members.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, shredding and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to perform duties consistent with a typical office environment.

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days Monday through Friday, working between hours of 7:00 a.m. to 6:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

Travel is primarily local during business days, although occasional out-of-the-area and overnight travel may be expected based on individuals job responsibilities.

Security Clearance (for travel)

None required for this position

EEO Statement

Propelled Brands provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Propelled Brands complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Propelled Brands expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Propelled Brands International Inc.’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change or be added at any time with or without notice.

Flexible work from home options available.