What are the responsibilities and job description for the Sales Coordinator position at Proper Hospitality LLC?
Description
Situated in Downtown’s Second Street District, Austin Proper Hotel and Residences is a luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With inspiring interiors by Kelly Wearstler and culinary offerings in collaboration with McGuire Moorman Hospitality, Austin Proper offers 244 rooms and suites, a dedicated spa and fitness center, and 14,000 square feet of meeting and event spaces, including a rooftop pool deck offering small-batch tequilas and sunset views. Anything less just wouldn’t be Proper.
Job Overview:
The Sales Coordinator plays a key role in supporting the sales team by managing a wide range of administrative tasks, from lead qualification to commission tracking and general sales support. This position requires flexibility and strong organizational skills to handle a high volume of leads, ensure smooth day-to-day operations, and contribute to the overall success of the department. We are looking for someone who can manage a variety of tasks efficiently and work alongside the sales team to drive business results.
Key Responsibilities/Duties:
Lead Qualification & Management:- Take primary responsibility for lead qualification, especially for group and catering leads, by identifying and prioritizing viable opportunities.
- Act as clients’ first impression of the hotel by managing a high volume of inbound phone calls and emails, assess the potential of each lead, and filter out low-quality leads to ensure that only the most promising opportunities are passed to the sales team.
- Manage lead distribution to the appropriate sales team members, ensuring prompt follow-up.
Commission Management:- Oversee the processing of commissions for the sales team, ensuring accuracy and timely submission.
- Set aside dedicated time each week to manage commission-related tasks and proactively track commission progress to avoid delays.
Administrative Support :- Handle various administrative tasks such as updating and maintaining client records, processing contracts, managing sales correspondence, and creating reports.
- Support the organization and preparation of sales documents, ensuring everything is organized and up-to-date in the CRM system.
- Provide ad-hoc support to the sales team as needed, helping to streamline daily operations and ensure efficient workflow.
Miscellaneous Tasks:- Provide basic administrative support for other sales-related functions as needed, including processing receipts, handling general inquiries, and assisting with entertainment and consortia-related communications.
Additional Requirements:
Hours: Flexibility in work hours is essential for this role. The ideal candidate will be comfortable working approximately 45-50 hours a week in the office semi-regularly to provide comprehensive support for the team and manage the workload effectively.
Experience: A minimum of 2 years in a sales or administrative role within the hospitality industry, ideally with exposure to a luxury hotel environment.
Skills:- Strong ability to prioritize and manage a high volume of tasks.
- Proficient in Microsoft Office Suite, CRM systems (TripleSeat & Delphi.fdc preferred), and basic data management.
- Excellent communication skills, both verbal and written, with a focus on professionalism and attention to detail.
- Ability to work independently and be proactive in identifying areas for improvement within the department.
- A customer-centric approach with a commitment to delivering high levels of service.
Company Overview:
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things, and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category,
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category,
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.
