What are the responsibilities and job description for the Sales Coordinator position at The Loren at Lady Bird Lake?
About Us
At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin.
With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austins most beloved green space.
Eligible benefits include:
- Participation in 401(k)
- Medical/Dental/Vision/STD/LTD/Life and AD&D/Hospital Indemnity
- Paid PTO
- Paid Holidays
- Paid Maternity/Paternity Leave
- Employee Assistance Program
Job Summary/Responsibilities
The Reservation Coordinator is responsible for handling all calls and email requests from the sales team, front office and incoming reservation. They must ensure a pleasant guest experience with an attentive, efficient, calm and friendly demeanor. Some of the key duties and responsibilities include:
- Build group blocks in the system, ensuring any contract is adhered to, including any contracted concessions
- Maintain awareness at all times of groups inventory levels, making approved adjustments as needed to ensure satisfaction
- Accurately enter rooming lists upon receipt and update any reservations as needed before group arrival and accurate inventory throughout planning process as block evolves needed
- Keep Sales Team organized and updated with groups pickup and any potential issues with fulfilling contract obligations
- Handle all inbound communications related to new or existing reservations through phone, email, and other hotel communication platforms in an attentive, courteous, and efficient manner
- Make reservations efficiently and accurately in the system, noting any special requests
- Always maintain guest privacy
- Be well informed about property services and hours of operation to share with guests
- Be able to provide accurate directions to the hotel
- Be familiar with the surrounding area of the hotel
- Forward any necessary requests for additional packages or travel plans to the concierge team
- Always maintain a warm and friendly demeanor
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Perform other duties as requested by leadership.
Supervisory Duties
None
Core Competencies
Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include:
- Communication
- Cooperation
- Dependability
- Initiative
- Job Knowledge
- Judgement
- Planning & Organization
- Problem Solving
- Quality
Education/Formal Training
- High school or equivalent education required. Bachelors degree preferred.
Experience
- Opera Cloud experience required
- Minimum 1 year of sales coordinator, sales coordinator or front desk experience required
- Experience in luxury hotels or a related field preferred
- Must be able to communicate fluently in English for both written and verbal communications
- Proficiency with computer systems
- Ability to work a flexible schedule is required
Physical Requirements
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state and local standards, including meeting qualitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.
- Must be able to lift and carry up to 50lbs
- Must be able to stand at least 60%
- Must be able to sit and squat frequently
Environment
95% indoor office.
