What are the responsibilities and job description for the Service Coordinator position at Prosegur?
Service Coordinator
Prosegur is a world leader in the private security industry. Through its USA business lines —Prosegur Guarding, Technology, Global Risk and Cyber Consulting— it offers companies and businesses total security that they can trust, based on the most advanced solutions in the market.
We are in a constant state of growth and require a Service Coordinator to handle all field service requests/programs for our largest customers.
Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.
Responsibilities:
- Works with customers to understand the scope of field service projects.
- When necessary, prepares and delivers estimates to customers for field service.
- Receives inbound requests for additional material from the field and determines proper course of action with purchasing.
- Manages procurement process and ensures material is ordered and sent to job sites on time.
- Works with customer for scheduling resources at job sites.
- Lead recurring customer meetings by providing timely updates on open service tickets.
- Ensure ticket resolution deadlines are maintained within company and customer standards.
- Tracks and documents change orders to ensure proper billing at project completion.
- Responsible for direction and management of on-site field service crews.
- Works with field service crews to ensure all aspects of job are completed upon check in and check out.
- Ensures accurate records of all field service calls are maintained.
- Reviews all customer billings to ensure accuracy.
- Tracks and maintains records of warranty work.
- Implement continuous improvement of procedures, processes, standards and programs to gain cost-effectiveness and efficiency.
- Other tasks and projects as assigned by Prosegur management.
Requirements:
- Three (3) years’ experience coordinating service requests in the electronic security or field service industry.
- BA/BS or Associate Degree.
- Ability to work well in a cross functional matrix organization, taking care of conflict resolution issues.
- Customer centric mindset is a vital skill this individual must have.
- Excellent interpersonal skills, follow up, problem solving and attention to detail.
Prosegur is a world leader in the private security industry. Through its USA business lines —Prosegur Guarding, Technology, Global Risk and Cyber Consulting— it offers companies and businesses total security that they can trust, based on the most advanced solutions in the market.
We are in a constant state of growth and require a Service Coordinator to handle all field service requests/programs for our largest customers.
Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.
