Marketing Operations and Database Manager

Who We Are

At ProService Hawaii, we empower businesses and employees across the islands. As Hawaii’s largest local HR partner, we provide innovative HR solutions in payroll, benefits, risk management, and more. With over 18 years as a Best Place to Work, we’re dedicated to fostering a purpose-driven, inclusive, and high-performing culture.

What You’ll Do

As the Marketing Operations & Database Manager, you’ll be the architect behind our marketing systems, data processes, and technology stack. Your mission is to maximize marketing efficiency and ROI by ensuring clean, connected, and scalable operations. You’ll lead efforts to streamline lead flow, drive better attribution, maintain database integrity, and experiment with automation and AI tools to future-proof our marketing engine. This is a high-impact, cross-functional role that requires both strategic thinking and hands-on execution.

• Marketing Technology & Systems Ownership: Oversee and optimize the marketing tech stack including HubSpot, Salesforce, Outreach.io, and campaign analytics platforms to power scalable and efficient lead generation and nurturing programs.
• Database Management & Health: Manage prospect and customer databases to ensure cleanliness, completeness, and deduplication. Drive measurable improvements in database quality and segmentation.
• Lead Flow & Attribution Enablement: Design and implement end-to-end lead flow systems that support seamless handoff between marketing and sales. Improve attribution clarity to demonstrate campaign ROI.
• Cross-functional Partnership & Change Leadership: Work closely with sales, revenue operations, and other teams to build trust and alignment. Champion the adoption of new tools and processes that enable measurable marketing improvements.
• AI & Automation Innovation: Identify and pilot AI-powered tools that enhance marketing decision-making or automation. Translate emerging technology into real operational or performance gains.
  
  

What You Bring

• Proven success in a Marketing Operations role managing complex systems and lead processes.
• Deep technical expertise with HubSpot CRM, Salesforce, and Excel/Google Sheets; working proficiency in Outreach.io, WordPress, Google Analytics, and UTM usage.
• Demonstrated experience managing and improving large marketing databases, with success in deduplication, enrichment, and segmentation.
• Ability to evaluate, recommend, and implement new marketing tools—especially AI-powered solutions—with proven outcomes.
• A track record of leading cross-functional improvements and delivering system solutions that enhance speed, clarity, and campaign performance.
  
  

Your unique background, perspectives, and experience matter to us. Even if you don’t check every box, we encourage you to apply and share your story.

WHY YOU’LL LOVE PROSERVICE

At ProService Hawaii, we’re not just about work—we’re about creating a community where people thrive. Here’s what makes us stand out:

• Purpose-Driven Culture: Integrity, collaboration, and continuous improvement are at our core. Join a team passionate about making a meaningful impact for our clients, community, and one another.
• Empowerment & Innovation: We encourage bold thinking, challenge the status quo, and empower you to take ownership of projects that drive real change.
• Growth Opportunities: With access to leadership development programs, mentorship, and clear career paths, you’ll have the tools and support to reach your full potential.
• Flexibility: We offer hybrid work options for Hawaii-based candidates and remote opportunities for mainland candidates willing to work in Hawaii Standard Time (HST), ensuring balance and connectivity no matter where you are.
• Competitive Pay & Benefits: We believe in recognizing and rewarding your hard work with competitive compensation, comprehensive benefits, and a commitment to your well-being. The pay range for this role is $98,500.00 - $147,500.00 depending on experience and qualifications.