Senior Manager, CRM (Salesforce)

ProShares has been at the forefront of the ETF revolution since 2006. ProShares now offers one of the largest lineups of ETFs, with over $75 billion in assets. The company is a leader in strategies such as crypto-linked, dividend growth, interest rate hedged bond and geared (leveraged and inverse) ETF investing. ProShares continues to innovate with products that provide strategic and tactical opportunities for investors to manage risk and enhance returns.

Position Summary:

We are seeking a Salesforce Administrator to manage system implementation, administration, and optimization. In this role, you will act as a liaison between internal teams, leadership, and vendors, overseeing data migration, system configuration, and user support. You will ensure data integrity, manage user access, and provide training while continuously improving the platform to meet evolving business needs.

Essential Job Functions[1]:

Implementation Support:

• Act as a liaison between the vendor, internal teams, and leadership during Salesforce implementation.
• Oversee data migration, system configuration, and testing phases.
• Provide feedback on workflows, automation, and customizations to align with business processes.

System Administration:

• Manage Salesforce users, roles, profiles, permissions, and security settings.
• Create and maintain workflows, validation rules, custom fields, and dashboards.
• Perform regular audits and ensure data quality, integrity, and compliance.

Training and Support:

• Provide training to end-users and teams on best practices and system capabilities.
• Act as the first point of contact for troubleshooting and issue resolution.
• Develop and maintain documentation, including training guides and process manuals.

Optimization and Growth:

• Identify opportunities to enhance the platform’s functionality to support evolving business needs.
• Collaborate with stakeholders to implement new features, integrations, and third-party apps.
• Monitor and evaluate Salesforce updates/releases, implementing necessary changes.
• Other duties as assigned.

Education and Experience:

• Bachelor’s degree in Information Systems, Computer Science or similar programs.
• 5 years of Salesforce Administration experience (asset management industry preferred).
• Experience in project management or working with external vendors.
• Applicants with advanced Salesforce certifications will be prioritized.

Knowledge, Skills and Abilities:

• Strong understanding of Sales Cloud CRM best practices, capabilities, and limitations.
• The ability to use advanced automations to solve complex business requirements.
• Excellent problem-solving and communication skills.
• Proven ability to manage multiple projects and meet deadlines.
• Proficiency in Salesforce and/or Power BI reporting and dashboards

The compensation for this position includes salary and incentive pay. The annual base salary range for this role is $140,000-$180,000 USD which does not include discretionary bonus compensation. Total compensation may vary based on experience, role, location, department, and individual performance.

Our Benefits:

• Competitive pay and discretionary bonus
• Paid time off
• Health care benefits (medical, dental & vision)
• Additional insurance includes basic life, accidental death and dismemberment, supplemental life, disability and legal benefit
• 401(k) retirement plan with matching contribution
• Spending Accounts (Health Care, Dependent Care, and Transportation)
• Wellness Programs (fitness reimbursement, Employee Assistance Program)
• Education assistance
• Hybrid work schedule
• Additional Programs include peer recognition, corporate matching gift

[1] These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional privacy information for CA residents

EOE STATEMENT

ProShare Advisors LLC and its affiliates are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of age, race, color, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), marital or family status, national origin, ancestry, physical or mental disability, mental condition, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.