Desktop Support Technician

Job Description:

Top Required Skills & Years of Experience:

Level 3 support and maintenance of workstation software and hardware (5 years or more required)

Support and maintenance of Operating Systems for user workstations (5 years or more required)

Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)

Incident and Service Request Management (5 years or more preferred)

Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)

Strong written and oral customer support correspondence experience (5 years or more required)



Nice to Have Skills:

Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)

Patch Management

Imaging experience using management tool (SCCM, Ivanti, etc.)

Learning management system (LMS) support experience

Google Workspace experience

Microsoft's Group Policy Object (GPO) experience

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