What are the responsibilities and job description for the Desktop Support Technician position at TEKsystems?
*Description*
Position Summary:
This position reports directly to the IIT User Support Services Manager. The Desktop Computer consultant will be
responsible for routine, first and second level technical troubleshooting, including determining
solutions for more complex issues by leveraging documented procedures and ensuring a high
level of customer service to support mission activities of the institution through information
technology (IT).
Required Skills:
Knowledge of computer software, operating systems, hardware and networking is required
Experience with Microsoft Active Directory is required.
Hardware and software troubleshooting skills are required
Able to work in a team as well as independently
Experienced in providing professional and courteous customer service is required
Additional Skills
Excellent verbal and written communication skills is preferred
Three or more years relevant work experience with Windows 10/11 is preferred.
Two or more years relevant work experience with OSX is preferred.
Experience and knowledge of computer security is preferred.
Job Responsibilities
* Completes installations, configurations, repairs, automations, and modifications of
complex technology hardware, software, and associated components independently
* Identifies, troubleshoots, resolves, and/or escalates more complex first and second level
technical problems for various products and services under general supervision
* Receives and responds to inquiries and provides more complex technical information
through various communication mediums according to established policies and
procedures
* Documents inquiries and responses and recommends procedural improvements to unit
leadership
Familiar with a variety of the concepts,
practices, and procedures. Relies on extensive experience and judgment to plan and accomplish
goals. Independently performs a variety of tasks. May lead and direct the work of others. A
wide degree of creativity and latitude is expected.
*Skills*
Windows 10/11, Active directory, Hardware, MAC OS
*Top Skills Details*
Windows 10/11,Active directory,Hardware
*Additional Skills & Qualifications*
Excellent communication and Customer Service Skills.
*Pay and Benefits*
The pay range for this position is $22.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Madison,WI.
*Application Deadline*
This position is anticipated to close on Apr 23, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Position Summary:
This position reports directly to the IIT User Support Services Manager. The Desktop Computer consultant will be
responsible for routine, first and second level technical troubleshooting, including determining
solutions for more complex issues by leveraging documented procedures and ensuring a high
level of customer service to support mission activities of the institution through information
technology (IT).
Required Skills:
Knowledge of computer software, operating systems, hardware and networking is required
Experience with Microsoft Active Directory is required.
Hardware and software troubleshooting skills are required
Able to work in a team as well as independently
Experienced in providing professional and courteous customer service is required
Additional Skills
Excellent verbal and written communication skills is preferred
Three or more years relevant work experience with Windows 10/11 is preferred.
Two or more years relevant work experience with OSX is preferred.
Experience and knowledge of computer security is preferred.
Job Responsibilities
* Completes installations, configurations, repairs, automations, and modifications of
complex technology hardware, software, and associated components independently
* Identifies, troubleshoots, resolves, and/or escalates more complex first and second level
technical problems for various products and services under general supervision
* Receives and responds to inquiries and provides more complex technical information
through various communication mediums according to established policies and
procedures
* Documents inquiries and responses and recommends procedural improvements to unit
leadership
Familiar with a variety of the concepts,
practices, and procedures. Relies on extensive experience and judgment to plan and accomplish
goals. Independently performs a variety of tasks. May lead and direct the work of others. A
wide degree of creativity and latitude is expected.
*Skills*
Windows 10/11, Active directory, Hardware, MAC OS
*Top Skills Details*
Windows 10/11,Active directory,Hardware
*Additional Skills & Qualifications*
Excellent communication and Customer Service Skills.
*Pay and Benefits*
The pay range for this position is $22.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Madison,WI.
*Application Deadline*
This position is anticipated to close on Apr 23, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $22 - $28
