What are the responsibilities and job description for the Desktop Support Technician position at Symphony Corporation?
Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.
Responsibilities
Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently
Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision
Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures
Documents inquiries and responses and recommends procedural improvements to unit leadership
Qualifications
At least 10 years' experience in the following:
- Knowledge of computer software, operating systems, hardware and networking is required
- Experience with Microsoft Active Directory is required.
- Hardware and software troubleshooting skills are required
- Experienced in providing professional and courteous customer service is required
- Three or more years relevant work experience with Windows 10/11 is preferred.
- Two or more years relevant work experience with OSX is preferred.
- Experience and knowledge of computer security is preferred.
