Dispatcher

Job Summary
We are seeking a dedicated and detail-oriented Dispatcher to join our logistics team. The Dispatcher will be responsible for efficiently managing and coordinating all delivery orders, ensuring timely and accurate scheduling, and maintaining top-notch communication with sales reps and customers. This role will be pivotal in upholding our industry-leading service standards and paying close attention to ProTec Core Values.

PRINCIPLE ACCOUNTABILITIES

Order Management

• Track and journey all orders in BisTrack within a 3-day window, ensuring each title includes a description.
• Accurately load drive times to ensure driver precision.
• Complete truck, trailer, and driver information accurately.

Scheduling

• Monitor and manage the Dispatch email and Teams chat.
• Respond to all Teams messages within 15 minutes.
• Respond to all emails within 24 hours.

Delivery Management

• Ensure all delivery requests meet expectations and are 100% on time and complete.
• Proactively communicate with sales representatives and customers to uphold industry-best service.

Compliance Standards

• Ensure truck and trailer DOT standards are met.
• Maintain up-to-date and compliant documentation for all vehicles.

General Administrative Support

• Perform other administrative duties as assigned to support the overall functionality of the operations department.
• Work in developing and implementing improvements in current processes to enhance operational efficiency.
• Back-up or assist in Delivery Scheduling when required
• Assist in other areas as needed

REQUIREMENTS

Skills

• Organization & multi-tasking ability
• Attention to detail
• Excellent Communication skills
• Technical Proficiency
• Data & Time Management
• Knowledge of DOT standards & compliance requirements
• Customer Service Orientation
• Ability to handle demanding situations calmly and professionally, to work effectively as part of a team and contribute to a collaborative work atmosphere. Flexibility to adapt to changing priorities and work in a dynamic environment.

Qualifications:

• High School Diploma or equivalent; additional certifications in Logistics a plus
• Familiarity with office equipment (e.g., phone systems, computers, scanners, etc.).
• Adaptability, Familiarity with safety standards, and experience in Logistics or manufacturing.

Working Conditions:

• Office environment with standard working hours; may require occasional overtime or flexible hours based on organizational needs. This is a fast-paced office atmosphere, tasks and requests can come in rapidly, demanding quick responses and efficient multitasking.
• Constant movement may be required, frequently moving between different areas of the office and production facility.
• Demands may include agility, efficiency, and resilience. Employee should be adept at managing a dynamic workload, collaborating effectively, and maintaining high energy levels while using advanced technology and handling frequent interactions with customers and colleagues.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to Commute:

• Bremen, IN 46506 (Required)

Ability to Relocate:

• Bremen, IN 46506: Relocate before starting work (Required)

Work Location: In person