What are the responsibilities and job description for the Customer Service Representative - Slicing position at Provisur Technologies?
Provisur is an industry leader that pushes the boundaries of ingenuity, bringing precision-engineered food processing equipment, aftermarket parts and service to customers around the world. We specialize in defrosting, grinding, mixing, separating, forming, and slicing equipment, offering leading brands and solutions across diverse applications. Our company culture is built on collaboration, continuous improvement, and a commitment to excellence. We take pride in empowering our employees, offering opportunities for professional growth, and creating an environment where everyone plays a role in our shared success. Join us and be part of an innovative, forward-thinking global team that is shaping the future of food processing. Learn more by exploring our videos at jobs.jobvite.com/provisur!
The Customer Service Representative (CSR) is responsible for aftermarket sales assisting customers in all phases of application and technical problem prevention and solution. This includes consulting with and training customer personnel to ensure optimal equipment performance, identifying and resolving technical issues, and quoting and presenting repair parts and aftermarket solutions. This role requires up to 30% travel.
The Customer Service Representative (CSR) is responsible for aftermarket sales assisting customers in all phases of application and technical problem prevention and solution. This includes consulting with and training customer personnel to ensure optimal equipment performance, identifying and resolving technical issues, and quoting and presenting repair parts and aftermarket solutions. This role requires up to 30% travel.
What You'll Do:
- Retain and grow aftermarket business by developing call plans, conducting customer visits, and promoting Provisur products and services with a focus on satisfaction.
- Analyze sales trends, competitive activity, and customer data to identify growth opportunities and prepare for account reviews.
- Conduct equipment inspections, parts room tours, and key personnel meetings to ensure satisfaction and support start-ups and service needs.
- Manage key and target accounts (~75% of annual revenue), including buying agreements, pricing, volume discounts, and rebate programs.
- Monitor competitor activity, Provisur aftermarket pricing, sales forecasts, and installed base to support strategic planning.
- Complete visit reports, manage expenses, sell maintenance agreements, and participate in meetings and ongoing technical training.
What You Won’t Do:
- Feel like a number - we value respect, teamwork, and collaboration at every level
- Suffer from boredom - you’re always doing and learning new things, with a variety of clients and coworkers around the world
- Max out - you’ll grow and advance as quickly as your skills and desires allow
Who You Are:
- A problem-solver who thinks quickly on their feet without losing sight of important details
- A lifelong learner with a passion for advancing your career and raising your hand when opportunities arise
What You’ll Need:
- High School diploma or equivalent, plus knowledge of a related specialized field.
- Five years of technical customer service experience at Provisur or equivalent.
- Three years of field experience, to include mechanical assembly, hydraulic, electrical and electronics on related Provisur equipment or equivalent.
- Ability to sell and negotiate using proven and approved methods.
- Ability to work independently and in a team environment.
- Ability to read technical instruction manuals, schematics and parts illustrations.
- Proficiency using MS Office and ERP systems.
- Ability to travel up to 30% of the time.
What You’ll Enjoy:
- Healthy work/life balance on a team that collaborates well and truly enjoys working together
- Environment where we promote from within, cross-train and provide ongoing skill development
- Robust benefits package including great health insurance, holiday pay, employee referral bonuses, and even pet insurance
- Retirement savings (401k) opportunities
- Paid Time Off (PTO)
- Continuing education assistance
- A company dedicated to the local community that gives back through charitable contributions
Pay Range: The compensation range below reflects a good faith estimate of starting base pay for full-time employment at the time of posting. The pay range may be higher or lower based on geographic location, and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, and certifications.
$87,000 - $108,00 per year. This position is eligible for a bonus incentive plan, based on company and/or individual performance.
Salary : $10,800 - $87,000
