Director, New Business Service Channel Leader

Job Classification:

Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy

We are searching for a dynamic and tech-forward leader to join our team as Director, New Business Service Channel Leader. This operations role is crucial in driving Retirement Strategies’ customer satisfaction and service excellence culture. The ideal candidate will excel in fostering strong relationships with key stakeholders in sales, leverage technology for transformative process improvements, and maintain strict accountability for cost center performance.

The current EWA for this position is Hybrid in Shelton, CT, Newark, NJ, or Dresher, PA. Virtual Applicants will be considered on a case by case basis

In This Role, You Will Be:

• Directly accountable for leading a team of leaders that oversee all day-to-day operations for an aligned Annuity Sales Channel.
• Responsible for their respective portion of the New Business cost center. Leads all work and decision-making related to capacity models, forecasting and hiring required to achieve KPI’s for their team.
• Serve as the senior contact between operations and designated Sales executives to ensure seamless communication and collaboration.
• Work closely with sales leadership to understand their needs and provide operational support to achieve sales targets. Create a “one team” culture that ensures connectivity between both departments.
• Partners with the operational controls team to ensure adherence to Prudential’s process and procedures.
• Stay abreast of industry trends and emerging technologies to recommend innovative solutions that allow for improved client experiences or scalability.
• Represent Prudential in industry forums (e.g. IRI working groups, OMR, etc.) as well as broker/dealer offsites. Takes on leadership positions where possible to ensures industry objectives align to Prudential strategy.
• Collaborate with the Journey and Go-to-Market teams to support the launch of new systems, tools, and products ensuring minimal disruption to daily operations.
• Oversees and supports a key vendor partner who handles back-office operations.
• Identifies and drives change in the organization that enhances customer experience, improves the employee experience, and improves business results.
  
  

What You'll Need:

• Operational Excellence & Leadership: Expertise in overseeing day-to-day operations within the Individual Annuities business (or similar sectors). Has an established record leading large teams, including leaders of leaders, while raising up talent. Has the ability to inspire and motivate all levels of the department to meet/exceed key performance indicators (KPIs).
• Sales Relationship Management: Exceptional relationship-building skills with key stakeholders that support the operation. Is capable to serve as a senior contact for leadership, and can present in large forums as needed (50-100 attendees)
• Capacity Modeling and Financial Acumen: Knows how to manage cost centers with defined financial targets and can make data-driven decisions surrounding near and long-term staffing, forecasting, and capacity planning.
• Technology and Process Improvement: Has a tech-forward mindset and is passionate about driving towards industry modernization and innovation.
• Industry Representation and Thought Leadership: Ability to represent the organization in industry forums and working groups, ensuring alignment of industry objectives with company strategy.
• Change Management and Continuous Improvement: Strong change management skills with the ability to identify and drive organizational changes that enhance customer and employee experiences. Continuous improvement mindset with a focus on identifying opportunities for process improvements and implementing effective solutions.
• Communication and Collaboration: Excellent communication skills, capable of engaging effectively with front-line staff, clients, leadership, and key stakeholders. Exhibits strong decision-making and problem resolution skills while working in a fast-paced environment.
• Educational and Professional Requirements: Bachelor’s degree or equivalent experience is required; Master’s degree preferred. Up to 10% travel may be required.
  
  

At Prudential, you can:

Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services including 1:1 Career advice, on demand resources and networking to propel your career forward.

We’re a global organization, full of outstandingly dedicated people who aren’t afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $152,500.00 to $206,200.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
  
  

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.

If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.